Lead Clinical Office Assistant — Patient Care Ops

La Clínica de La Raza Inc.; Canada; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community health center is seeking a Lead Clinical Office Assistant to provide exceptional patient experiences. This role entails welcoming patients, managing registrations, and resolving inquiries within a fast-paced environment. The ideal candidate is bilingual in English and Spanish, possesses strong problem-solving skills, and has at least one year of experience in a relevant setting. Emphasis is placed on customer service and maintaining a welcoming atmosphere for diverse patient backgrounds.

Qualifications

• 1+ years of experience in a clinical or similar professional office setting.
• Demonstrated ability to maintain confidentiality regarding patient information.
• Clear and effective communication skills in English and Spanish.

Responsibilities

• Welcome patients and register them in the electronic system.
• Collect payments and resolve patient complaints.
• Coordinate COA activities and assist in training.

Skills

Customer service skills

Problem-solving

Bilingual in English and Spanish

Communication skills

Flexibility and adaptability

Education

High school diploma/equivalent

Medical Office Assistant Certification preferred

Tools

Electronic Health Records

Computer systems

Job description

A community health center is seeking a Lead Clinical Office Assistant to provide exceptional patient experiences. This role entails welcoming patients, managing registrations, and resolving inquiries within a fast-paced environment. The ideal candidate is bilingual in English and Spanish, possesses strong problem-solving skills, and has at least one year of experience in a relevant setting. Emphasis is placed on customer service and maintaining a welcoming atmosphere for diverse patient backgrounds.