Large Loss Property Claims Adjuster

Aviva; Markham; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Property Adjuster with extensive experience in managing complex claims. This role involves evaluating personal lines and commercial claims, conducting thorough investigations, and collaborating with experts to ensure fair resolutions. The ideal candidate will possess strong negotiation skills and a solid understanding of the property insurance industry, particularly in builder's risk claims. Join a dynamic team that values commitment to client satisfaction and offers a compelling rewards package, including a hybrid flexible work model and outstanding career development opportunities.

Benefits

Annual Bonus Eligibility

Retirement Savings Plan

Health Benefits

Personal Wellness Programs

Volunteer Opportunities

Career Development Opportunities

Competitive Vacation Package

Extra Days Off Option

Corporate Wellness Programs

Diversity and Inclusion Programs

Qualifications

• 7-10 years of large loss adjusting experience in commercial and residential property claims.
• Thorough knowledge of property coverage wordings and case law.

Responsibilities

• Evaluate and manage complex commercial claims from initial report to final settlement.
• Conduct investigations and negotiate settlements ensuring fair resolutions.

Skills

Property Insurance Knowledge

Claims Management

Negotiation Skills

Communication Skills

Construction Knowledge

Digital Literacy

Report Writing Skills

Accounting Skills

Bilingual (French and English)

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking a highly experienced Senior Property Adjuster with a deep understanding of builder’s risk claims.

The ideal candidate will have a solid background in managing complex personal lines and commercial construction claims, with an in-depth knowledge of builders risk policies and coverage specifics. The adjustment will be conducted in an efficient and effective manner to control the indemnity, spend and expenses without compromising the delivery of superior customer service. This role is crucial to maintaining our commitment to excellence and client satisfaction

Come join our team!

What you’ll do:

• Evaluate and manage personal lines and complex commercial claims including builder’s risk claims from initial report to final settlement

• Conduct thorough investigations, including site inspections and interviews with relevant parties.

• Assess damages and determine coverage based on policy terms.

• Collaborate with contractors, engineers and other experts to gather necessary documentation and evidence

• Negotiate settlements with customers, ensuring fair and equitable resolutions

• Maintain detailed and accurate records of all claims activities while keeping all parties current on claim progress.

• Stay updated on industry regulations and best practices to ensure compliance.

• Provide expert advise and support to policyholders throughout the claims process.

• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.

• Responsible for data accuracy and issuing payments to vendors, insureds and expert

• Responsible for recognizing questionable claims, subrogation and risk opportunities

• Review case law to determine liability

What you’ll bring:

• Thorough knowledge of the property insurance industry specializing in complex commercial losses

• At least 7-10 years of large loss adjusting experience (commercial and residential property claims)

• Solid experience in directly handling complex losses in excess of $250,000, preferably in the multimillion dollars range

• Strong construction knowledge and digital literacy

• Strong case law knowledge in both civil code and common law provinces

• Thorough knowledge of a variety of property coverage wordings

• Some basic accounting skills

• Superior communication and negotiation skills

• Excellent report writing skills

• Knowledge of French and English is considered an asset to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located across Canada

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.