Landlord Liaison - Project Home

St. Leonard's; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A community support organization is seeking a Full-Time Landlord Liaison in London, Ontario. The role involves supporting youth and families at risk of homelessness by mediating landlord-tenant conflicts, educating stakeholders on their rights, and conducting unit inspections. Candidates should have relevant qualifications, including a degree or diploma, along with at least 2 years of experience in social services, real estate, or property management. The position offers great benefits, paid vacation, and opportunities for professional development.

Benefits

3 weeks paid vacation

Great Benefits at no cost

Paid Personal days

Yearly wage step progression

Professional Development funds

Employer RRSP contributions

Qualifications

• Experience working with diverse populations impacted by mental illness/addictions and homelessness.
• Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy.
• Valid G Class Driver’s License and access to a reliable vehicle.

Responsibilities

• Support the landlord-tenant relationship and mediate conflicts.
• Conduct unit inspections at move-in/out and assess required repairs.
• Prepare and maintain statistical data for identifying trends.

Skills

Conflict resolution & negotiation

Crisis management & problem-solving

Strong interpersonal and organizational skills

Familiarity with local social service systems

Understanding of the Residential Tenancies Act

Education

University Degree or 2 - 3-year College Diploma

Tools

HIFIS 4.0

Job description

SLCS is currently seeking a Full-Time Landlord Liaison for Project Home. As a member of this interdisciplinary team, you will work closely with other team members to support youth, adults and families at risk of homelessness to maintain safe, appropriate and permanent housing.

In this role, you will work closely with private and non-profit landlords as well as property management companies to support the landlord tenant relationship. As a landlord liaison, you will mediate tenant-landlord conflicts, inform and support the landlord and tenant regarding their rights and responsibilities, help them understand and have knowledge on the Residential Tenancy Act, help to navigate situations involving the Landlord and Tenant Board and mitigate tenant related risks. You will develop positive relationships with landlords and help educate them about the diverse populations occupying their units to help reduce stigma and discrimination. You will work collaboratively with team members to help educate and entice landlords and property managers to participate in helping to solve homelessness in our community. In collaboration with the rest of the team and community partners, you will be responsible for unit inspections at move-in/out, assessing cleaning/repairs required in all units, obtaining quotes for repairs, liaise with landlords to verify receipt of rent payments from tenants, as well as mediate conflicts and work towards a resolution in an effort to reduce the risk of participants returning to homelessness. This role also requires preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them. You will work with individuals from diverse populations using a trauma-informed approach.

Required skills and knowledge

• Conflict resolution & negotiation
• Crisis management & problem-solving
• Strong interpersonal and organizational skills
• Familiarity with local social service systems
• Understanding of the Residential Tenancies Act

Required Qualifications

• University Degree or 2 - 3-year College Diploma from an accredited institution or relevant work experience (e.g. social services, real estate, property management)
• Minimum of 2 years’ experience working with diverse populations, including those impacted by mental illness/addictions, systemic injustice, poverty, and homelessness
• Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy and the local housing market
• Standard First Aid /CPR with AED - Level C
• Valid G Class Driver’s License and access to reliable vehicle
• Experience using HIFIS 4.0 considered an asset
• Candidates who are proficient in both official languages of Canada will be considered an asset

What we offer

• 3 weeks paid vacation
  
• Great Benefits at no cost to you
• Paid Personal days
• Yearly wage step progression
• Professional Development funds and ongoing growth opportunities
  
• Employer RRSP contributions
• A great team to work with

This position requires a clear Police Check with vulnerable sector screening, at the applicant’s cost, as per SLCS policy. We adhere to the French Language Services Act and are committed to equity, diversity, and an inclusive, barrier-free workplace under the AODA. If accommodation is needed during recruitment, please inform the HR department.

SLCS values a diverse workforce to achieve our mission. We encourage applications from racialized communities, First Nations, Inuit, Métis, 2SLGBTQIA+ individuals, people with disabilities or chronic illnesses, diverse faith communities, and those with varied lived experiences.