Knowledge & Learning Lead, Global Operations

Affirm; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading fintech company is seeking a hands-on leader for their Operations organization to define and execute the servicing strategy. The role requires expertise in operational excellence and change management, with a strong focus on improving customer experiences. The ideal candidate will have 5+ years of relevant experience and will get to work remotely within Canada. The company offers a competitive salary range of $90,000 to $130,000 and a comprehensive benefits package.

Benefits

Health care coverage

Flexible Spending Wallets

Time off

Employee stock purchase plan

Qualifications

• 5+ years of experience in operational excellence or training leadership.
• Proven track record in setting strategy and delivering measurable impacts.
• Expertise in Lean Six Sigma and change management.

Responsibilities

• Define and execute servicing strategy with servicing leaders.
• Drive enterprise-wide improvements using Lean Six Sigma.
• Collaborate with product and engineering teams for resources.

Skills

Operational excellence

Knowledge management

Change management

Lean Six Sigma

Analytical thinking

Tools

Salesforce

Confluence

LMS platforms

Job description

A leading fintech company is seeking a hands-on leader for their Operations organization to define and execute the servicing strategy. The role requires expertise in operational excellence and change management, with a strong focus on improving customer experiences. The ideal candidate will have 5+ years of relevant experience and will get to work remotely within Canada. The company offers a competitive salary range of $90,000 to $130,000 and a comprehensive benefits package.