Key Holder

Nada Holdings, Inc.; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A chocolate retail company in Calgary is seeking part-time Key Holders for their Lindt Chocolate Shop. This role focuses on providing outstanding customer service, achieving sales targets, and creating a positive shopping experience. Ideal candidates have retail experience, effective communication skills, and a passion for chocolate. Responsibilities include assisting customers, handling sales transactions, and maintaining store standards. Join our team of chocolate ambassadors and take part in a vibrant work environment!

Qualifications

• Experience in retail sales or similar roles.
• Understanding of customer service practices.
• Proven ability to meet sales targets.

Responsibilities

• Provide excellent customer service and satisfaction.
• Assist customers with product information.
• Drive sales through proactive engagement.

Skills

Customer service focus

Sales expertise

Communication skills

Interpersonal skills

Ability to perform under pressure

Education

High school diploma

Tools

POS systems

Job description

Status: Open Position

Are you looking for a part-time job? Do you have a passion for chocolate? We have the perfect job for you! Join our retail team of chocolate ambassadors who strive to provide the best consumer experience in our Lindt Chocolate Shops. We are currently recruiting 2 Key Holders to join our retail team at the Deerfoot Meadows Lindt Chocolate Shop!

Availability: Open Availability ( 15 - 25 Hours / Week )

Starting at: $17.75/HR

Key responsibilities:

• Ensure high levels of customer satisfaction through excellent service
• Assess customer's needs and provide assistance and information on product features
• Welcome customers to the store and answer their questions
• Go the extra “mile” to drive sales
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Handle returns of merchandise
• Build trusted relationships with customers
• Comply with inventory control procedures and visual merchandising standards
• Act as a brand ambassador for our products
• Act as a team member to achieve sales targets and goals
• Opening and closing procedures
• Support with cash handling and inventory duties including restocking of products
• Assist with corporate gifting
• Other duties as assigned
• Prepare Daily Bank Deposits
• Hired, trained and evaluated personnel in sales and marketing.

Qualifications:

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of customer service practices and sales principles
• Track record of achieving sales targets
• Hands‑on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school diploma
• A passion for chocolate!

We thank all those who have applied, however only the selected candidates will be contacted. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

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