Key Holder

La Senza; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A renowned retail brand is seeking a Key Holder in London, Ontario, to assist in driving sales and ensuring exceptional customer experiences. The candidate will support management in creating a positive work environment, resolve customer issues, and uphold company values. Strong customer service, coaching skills, and previous supervisory experience are essential. Flexibility in scheduling is required. This is an opportunity to lead and create a high-performance culture within the store.

Qualifications

• Ability to foster exceptional customer service and optimize sales.
• Effective communication and delegation across organizational levels.
• Strong analytical skills with business acumen.

Responsibilities

• Drive profitable sales growth and support management in creating a positive environment.
• Resolve customer relations issues and assist with operational activities.
• Ensure compliance with standard operating procedures.

Skills

Customer service orientation

Delegation and follow-up skills

Coaching and development

Strategic and analytical skills

Time management and organizational skills

Professional demeanor

Job description

Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensuring exceptional customer experiences and driving profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership.
• Support Management in creating an environment focused on consistently delivering exceptional, positive customer experiences and demonstrating company selling behaviors.
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively resolving associate relations issues using the La Senza coaching model, and executing all company initiatives.
• Focus on building new and lasting customer connections, delivering highly satisfying customer experiences through expert product knowledge and cultivating relationships with customers. Consistently lead the La Senza selling model with confidence, passion, and expertise for the brand.
• Promote and display teamwork across all zones to ensure a seamless customer journey.
• Manage and resolve customer relations issues.
• Assist the Management team in creating and communicating action plans that optimize results, execute operational activities, and control payroll budget and expenses.
• Responsible for opening/closing procedures such as processing end-of-day paperwork, cash management, and daily sales reconciliation.
• Follow standard operating procedures, including damages, transfers, and other compliance-related items, supporting the physical inventory process and strategies to reduce shrink.
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell-down strategies.
• Ensure replenishment processes are efficient and the sales floor is fully stocked with all styles, colors, and sizes in accordance with the brand guide.
• Lead with professionalism and behaviors guided by the company values.

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model.
• Ability to effectively delegate, follow up, and communicate across all levels of the organization.
• Ability to coach, develop, and partner with Management on performance management.
• Strong strategic and analytical skills with business acumen.
• Previous management or supervisory experience.
• Schedule flexibility including evenings, weekends, and holidays.
• Ability to manage complex and competing priorities through effective time management and organizational skills.
• Professional demeanor that reinforces brand and company standards.

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KeyHolder

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