Junior Systems Administrator

Arsenault; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A creative solutions company located in Montreal is looking for a Junior Systems Administrator to manage technical support in a dynamic and diverse production environment. Candidates should have at least two years of experience in technical support and knowledge of multiple operating systems including Mac OS and Windows. Strong problem-solving and communication skills are essential. This position offers the opportunity to work with innovative technology in an engaging team setting.

Qualifications

• Minimum two years experience with technical support or user support.
• Experience with AD/Azure AD, Windows 10 and Centos 7.
• Strong familiarity with computer hardware and components.

Responsibilities

• Manage and prioritize multiple concurrent challenges in a diverse production environment.
• Lift heavy equipment, install, configure, and maintain computers and mobile devices.
• Respond to IT support tickets.

Skills

Technical support experience

Proficiency in Mac OS, iOS, Windows

Familiarity with Linux desktop

Knowledge of remote desktop technologies

Strong analytical problem-solving skills

Excellent communication skills

Customer service orientation

Familiarity with ticket tracking and tech support tools

Education

Associate or Bachelor's degree in Computer Science

Job description

About the job Junior Systems Administrator

Arsenault is a solutions-oriented design company that solves creative challenges for our clients and partners. Whether we are crafting never-before-seen visual effects for a feature film or developing innovative original concepts for a global marketing campaign, we leverage our collaborative design process to develop truly award-winning work. Our passion is to deliver the best ideas at the highest levels of quality on-time and on-budget, with the outstanding service you expect from a world-class company.

Basic Qualifications:

• Minimum two years experience with technical support or user support, preferably in a production setting
• Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop
• Experience with AD/Azure AD, Windows 10 and Centos 7, sharing data between platforms and managing permissions.
• Familiarity with remote desktop technologies, such as PCoIP, Teradici and RGS
• Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
• Proficiency with typical video conferencing platforms such as Zoom, Google Chat and MS Teams
• Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.)
• Strong analytical problem-solving skills.
• Excellent communication skills and a strong customer service orientation. Highly self-directed.
• Strong familiarity with computer hardware and components, A+ or similar systems administration certification Preferred Education Associate or Bachelors degree in Computer Science, Information Technology, System Administration, a closely related field, or equivalent experience required.

Job Responsibilities:

• Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex and diverse production environment.
• Lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.
• Keep track of and respond to IT support tickets