Junior Service Advisor

Wayne Toyota; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local automotive dealership in Northwestern Ontario is seeking a Junior Service Advisor to enhance customer interactions and achieve service sales objectives. The ideal candidate has experience in customer service within a dealership, strong communication skills, and enjoys a fast-paced environment. This role includes training, competitive compensation, and opportunities for advancement.

Benefits

Friendly, professional environment

Training program designed by Toyota

Employee pricing program

Opportunities to advance

Group benefits plan

Competitive compensation with incentives

Monthly car allowance

Qualifications

• Minimum of 1 year experience as a Service Advisor or 3 years as a Parts Advisor at a dealership.
• Passion for providing outstanding customer experience.
• Strong verbal and written communication skills.
• Valid class G driver's license with no major convictions.

Responsibilities

• Greet service customers and enhance their service experience.
• Sell maintenance services and repairs as needed.
• Ensure accuracy of customer information and repair orders.
• Provide quotes for additional recommended services.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Job description

At Wayne Toyota, we are invested in our dedicated team of professionals and take pride in providing outstanding products and services to our customers.

The Junior Service Advisor is one of the dealership’s front-line customer relations representatives. The job encompasses performance in customer service requests and concerns, achieving service sales objectives and accurately completing administrative duties in a timely manner.

The main responsibilities include:

• Promptly meet and greet service customers in a friendly and courteous manner and make every reasonable effort to make the entire service experience as pleasant as possible
• Sell only appropriate maintenance services and repairs related to the customer’s vehicle and as directed by the customer
• Ensure accuracy of customer information on file as well as accuracy of information regarding the concern, cause and correction on the repair order
• Listen to the customer’s reasons for bringing their vehicle to the service department
• Provide accurate quotes for all services and repairs recommended when additional needed repairs are found during the repair process
• Continual learning and education
• Meet or exceed key performance indicators for the position

Qualifications:

• A minimum of 1 year experience as a Service Advisor/Service Writer or a minimum of 3 years experience as a Parts Advisor at a dealership
• Passion for providing an outstanding customer experience
• Strong verbal and written communication and organizational skills
• Valid class G driver’s license with no major convictions
• Enjoy multi-tasking in a fast-paced environment
• Comfortable with a computer-based scheduling environment and easily learn new software
• Willingness to continually learn and improve skills
• Ability to work Saturdays as part of regular schedule

Core Values:

• Positive AttitudeFriendly, caring, thoughtful; causes others to smile
• Self MotivatedA strong work ethic combined with a desire to continually improve
• TrustworthyHonest, loyal & ethical
• ReliableDependable and accountable for work done
• Team PlayerWorking together to achieve our vision

What We Offer:

• Friendly, professional environment
• Training program designed by Toyota, a proven industry leader
• Employee pricing program
• Opportunities to advance within our dealership
• Group benefits plan
• Competitive compensation plan with monthly performance incentives
• Monthly car allowance