Jr. Deskside Support - onsite

Randstad Canada; Halifax; On-site; CAD 45,000 - 55,000; Full time

Job summary

A prominent staffing agency is seeking a Junior Desk Side Support resource based in Halifax. This role involves providing onsite and remote support to healthcare facilities, deploying new devices, and refresh existing hardware. Candidates should have an IT diploma and experience in customer service and direct support of clients. The position emphasizes a diligent and self-motivated approach, with opportunities to engage with a critical healthcare project in Nova Scotia.

Qualifications

• An IT diploma or equivalent (e.g., NSCC, Eastern College, University diploma).
• Demonstrated experience in customer service.
• Demonstrated experience in onsite, direct support of clients, and devices.

Responsibilities

• Onsite and remote support of clients and devices in healthcare facilities.
• Deployment of net new computers and accessories.
• Refresh of currently deployed computers with new hardware.
• Device imaging.
• Software installation and support.
• Troubleshooting and information gathering with clients.

Skills

Customer service

Device troubleshooting

Software installation

Education

IT diploma or equivalent

Job description

the junior desk side support role is to engage an experienced, junior technical analyst resource to help deliver solutions designs and associated documentation for the critical, technical work stream for One Person One Record (OPOR). Strategy requires the replacement of the three existing hospital information systems with a core CIS. This will simplify Nova Scotia’s clinical systems environment and enable it to be extended into the community.

The purpose is to engage a junior desk side support resource who will work onsite within Nova Scotia Health (NSH) hospital facilities in partnership with a local area support team to deliver a high priority project for healthcare. The resource will assist with tasks required to address the additional workload resulting from increased demands for asset deployment and desktop support in NSH facilities. They will mostly provide assistance at healthcare facilities, and occasionally within other NSH sites in the region.

Responsibilities

Key Deliverables

• Onsite and remote support of clients and devices in healthcare facilities
• Deployment of net new computers and accessories
• Refresh of currently deployed computers with new hardware

These responsibilities would include tasks such as the following:

• Device imaging
• Software installation and support
• Information gathering (with clients)
• Troubleshooting
• Physical exchange of devices located under and on client desks
• Tracking and reporting of daily work and performing duties within skillset as assigned by lead and/or manager

Qualifications

• An IT diploma or equivalent (e.g., NSCC, Eastern College, University diploma)
• Demonstrated experience in customer service
• Demonstrated experience in onsite, direct support of clients, and devices
• A diligent worker who is able to perform tasks as requested without the need for a high level of supervision

Summary

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

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