Jasper Inn & Suites Jasper Alberta Relief Night Auditor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading hotel in Jasper National Park is seeking a detail-oriented Night Auditor to oversee overnight operations, ensuring accuracy in guest accounts and providing exceptional guest services. Ideal candidates will have strong customer service skills, a background in Front Office duties, and the ability to work overnight. This part-time position offers a unique opportunity to be part of a vibrant team in a stunning location.

Qualifications

• Strong ability to work with and understand financial information.
• Ability to work overnight is essential.
• Previous Front Desk and/or Customer Service experience preferred.

Responsibilities

• Balance credit and debit card transactions.
• Conduct rooms audit and verification of rate over‑rides.
• Reset and backup the point‑of‑sale (POS) system.

Skills

Customer service skills with strong attention to detail

Ability to work efficiently with minimal supervision

Excellent organizational, communication and interpersonal skills

Knowledge of Front Office and reservations software

Ability to convey information and ideas clearly

Education

Relevant education in a hospitality or tourism setting

Tools

Opera PMS

Job description

Job Overview

At INNHotels, we bring Canada’s vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you. Are you a positive, self‑driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you’re ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let’s create unforgettable experiences together!

Job Summary

At Jasper Inn & Suites, our Night Auditor is a key member of the Front Office team. They are responsible for overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. This is a part‑time Relief Night Auditor position, providing coverage as needed to support our overnight team.

Responsibilities

• Balance credit and debit card transactions
• Conduct rooms audit and verification of rate over‑rides
• Balance the preliminary audit
• Reset and backup the point‑of‑sale (POS) system
• Prepare Front Desk and Reconciliation report
• Generate night security report
• Reconcile daily manual postings and adjustments
• Allocate charges according to standing procedures
• Prepare daily statistics report and all other internal reports as required
• Complete the Night Audit Procedures
• Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments
• Accountable for any shortages and overages
• Handle safe deposit boxes in accordance with hotel procedures
• Perform Front Desk duties as required, including but not limited to check in and check out
• Stay up‑to‑date on rooms inventory, rates, packages, promotions and discounts
• Maintain a thorough knowledge of rooms types, features, and location
• Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations
• Develop a solid understanding of the hotel’s property management system, electronic key system, credit card/debit card terminal, and the in‑room movie / computer system
• Follow safety / emergency procedures. Act as the hotel’s emergency coordinator when on duty
• Notify Housekeeping of late departures, early arrivals, special requests and day rooms; read and initial the log book and bulletin board daily to keep updated on all current information; check regularly with night cleaners and security staff to ensure smooth and safe operation of the hotel; report any unusual occurrences or requests to the Manager‑on‑Duty
• Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system; if not automated, ensure all wake‑up calls have been entered accurately. Set up wake‑up call when requested by guest
• Maintain a professional personal appearance at all times; maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area; perform other related duties as required by the Guest Service Manager

Qualifications

• Customer service skills with strong attention to detail
• Ability to work efficiently with minimal supervision, independently and as part of a team
• Ability to convey information and ideas clearly
• Excellent organizational, communication and interpersonal skills
• Strong ability to work with and understand financial information, data mathematics
• Knowledge of Front Office and reservations software
• Knowledge of Opera PMS is preferred
• Ability to work overnight

Requirements

• Good computer skills
• Previous Front Desk and/or Customer Service experience is preferred
• Relevant education in a hospitality or tourism setting is an asset

Application Details

To apply: In Person, Email, Online

Contact Details

In Person: 98 Geikie Street
Email: [e-mail]