IT Technician

Apex Systems; Balzac; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading IT support provider in Alberta seeks a Junior Technical Support professional to assist with logistics equipment. Responsibilities include providing first-level IT support, managing outages, and working with various teams for problem resolution. Ideal candidates should have a technical background and 1-2 years' experience in a technical support role. Knowledge of networking and Windows OS is essential. Competitive salary and a dynamic work environment offered.

Qualifications

• 1-2 years of experience in a similar role or DC experience with certifications.
• Working knowledge of VDI and inventory management.
• Ability to provide first level support for office printers.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Manage planned outages and communicate updates.
• Escalate incidents that cannot be resolved directly.

Skills

Technical support skills

Knowledge of networking

Experience with O365

Education

Technical / Business School

Tools

ServiceNow

Windows 10 / 11 OS

Job description

Job# : 2089926

Overview

The Jr. Technical support role is required for day-to-day support of equipment in the logistics environment.

Responsibilities

1. Serves as first point of contact for DC / FC users seeking IT support
2. Aims to resolve a significant portion of incidents and fulfill routine service requests directly
3. Act as communication bridge between the operations and various support teams to facilitate smooth information flow and effective problem resolution
4. Manage release of planned outages and upgrades to ensure successful implementation
5. Assist with supporting Microsoft Windows and its office products
6. First level support of all office printers in preventive and remedial capacity.
7. When unable to resolve an issue themselves, escalates incidents and complex service requests to the appropriate global support and specialist teams
8. All other duties as assigned.

Minimum Qualifications

• Technical / Business School, technical certification accepted in lieu.
• 1-2 years of experience in a similar role OR 1-2 years of DC experience with technical certifications will be considered in lieu.
• Working knowledge of networking (wifi), VDI, Windows 10 / 11 OS, O365, ServiceNow.
• Experience with Inventory management is ideal.

Frequent periods are spent standing or sitting in the same location with some opportunity to move about. Occasionally required to stoop or lift light material or equipment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.