IT Support Technician, Tier 2

Sun Peaks Resort; Sun Peaks Mountain Resort Municipality; On-site; CAD 65,000 - 70,000; Full time

Job summary

A mountain resort in Canada is seeking an IT Support Technician, Tier 2. The position offers a stimulating work environment in a stunning mountain location, with responsibilities including technical support, asset management, and onboarding. Ideal candidates will have a strong IT background and communication skills. Enjoy perks like seasonal passes and professional development opportunities. Join a passionate team committed to an exceptional guest experience.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Benefits plan and wellness components

Participation in RRSP and matching DPSP programs

Company supported training opportunities

Dining discounts

Friends and family rates at the hotel

Reciprocal programs with partner ski areas

Eligibility for incentive bonus program

Qualifications

• Proven discretion and confidentiality of personal information.
• Demonstrated troubleshooting skills in IT environments.

Responsibilities

• Organize, prioritize and schedule workload using in-house help desk systems.
• Conduct hardware/software installations.
• Provide support for POS and payment systems.
• Assist with administration of server systems.
• Train new hires in hardware and software usage.

Skills

Completion of accredited IT program

Experience in Service Desk operations and end user support

Outstanding verbal and written communication skills

Polished interpersonal and organizational skills

Ability to ski or snowboard is considered an asset

Education

Accredited IT program

Job description

Are you a technical wizard and enjoy troubleshooting problems? We are looking to recruit a permanent IT Support Technician, Tier 2. Do you enjoy skiing, snowboarding, and snowshoeing? Working in a stunning mountain resort, the successful candidate will be responsible for daily duties that include responding to internal requests for technical support, organizing, prioritizing, and scheduling work using issue tracking systems, onboarding/offboarding user administration, asset management and documentation, and hardware staging, installation, troubleshooting and repair. This role offers opportunities for career development within the Sun Peaks IT department, the IT field in general, and the ski industry overall. If this sounds like your ideal work environment, fill out an application to work live and play where you belong!

Compensation Information

$65,000 to $70,000 per annum

Physical Requirement

Medium; work activities involve handling loads up to 25kg; both in an indoor & outdoor setting.

Perks And Benefits You’ll Get To Enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills You Bring With You

• Completion of accredited IT program.
• Experience in Service Desk operations and end user support.
• Proven discretion and confidentiality of personal information and administration.
• Outstanding verbal and written communication skills.
• Polished interpersonal and organizational skills.
• Ability to ski or snowboard is considered an asset (not a requirement).

Primary Responsibilities

• Organize, prioritize and schedule workload using in-house help desk systems.
• Hardware/software installations.
• Installation of various network, A/V, and surveillance components.
• Installation and support of POS and payment systems.
• Asset management and documentation.
• Assist with administration of server systems.
• Lifting of equipment required at times (printers, furniture, servers, etc.).
• Train new hires in the proper use of hardware and software.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.