IT Support Technician

Thrive Group; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Hamilton seeks a part-time IT Support Technician for a one-year contract. The role involves providing customer service-focused IT support, maintaining user workstations and software, and assisting with website maintenance. Candidates should have a post-secondary diploma in computer sciences and experience with network operating systems. This role requires strong multi-tasking and communication skills. Pay ranges from $21.29 to $24.68 per hour, with a commitment to equity and diversity.

Qualifications

• Basic knowledge of network and PC operating systems required.
• Experience with current network hardware, protocols, and standards beneficial.
• Must possess a valid driver’s license and reliable vehicle.

Responsibilities

• Provide customer service focused resolution for IT support calls.
• Ensure proper functioning of user workstations, software, and peripherals.
• Assist with maintenance of the corporate website.

Skills

Customer service skills

Multi-tasking

Organizational skills

Communication skills

Education

Post-secondary diploma in computer sciences

Tools

Microsoft Exchange

SQL

SharePoint

Job description

Overview

Thrive Group is excited to welcome an IT Support Technician to our IT Team for a one-year, part-time contract opportunity.

Responsibilities

Reporting to the IT Security and Infrastructure Manager, this position is responsible for end-to-end responsibility for customer calls providing timely, reliable, and customer-service focused resolution from receiving customer calls through to resolution; for ensuring the proper functioning of user workstations, software, and peripherals, and providing on-site and remote technical support to staff across all Thrive Group locations. This position sets up user accounts, permission, and access rights, performs data backup, security, and recovery functions as assigned. Assists with the maintenance of the corporate website.

Member organizations

• St. Peter’s Residence at Chedoke
• AbleLiving Services
• Capability Support Services
• Idlewyld Manor

Recognition

• 2024 & 2025 Best Workplaces with the Most Trusted Executive Team
• 2024 Top 50 Best Workplaces in Canada
• 2024 Best Workplaces in Health Care
• 2023 Best Workplaces for Giving Back

Qualifications

• Post-secondary diploma in computer sciences with basic knowledge of network and PC operating systems, including Microsoft Exchange, SQL, and SharePoint required.
• Experience of current network hardware, protocols, and standards beneficial.
• Able to manage multi concurrent projects.
• Previous experience building and maintaining web content preferred.
• Good organizational, communication and written skills; and ability to multi-task in a fast-paced environment required.
• After-hours work will be necessary due to project schedules, deadlines, and/or reliability issues.
• Must possess a valid driver’s license and reliable vehicle.

Job Type: Contract Part-Time (1-year)

Pay Range: $21.29 - $24.68 per hour

Application details

Application Closing Date: Tuesday, January 27th, at 11:59 p.m.

We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail]