IT Support Technician — In-Office Montreal

TMX Group; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A major financial services company in Montreal seeks an IT Support Technician to provide exceptional technical support to users. You will manage hardware and software assets while ensuring high customer satisfaction. Key qualifications include 3+ years in desktop support, a diploma in IT, and fluency in French and English. The role requires troubleshooting skills across various environments. Enjoy a supportive workplace with a focus on growth and wellness. Apply now to be part of #TeamTMX.

Benefits

Generous time-off and leave policies

Wellness programs

Flexible work culture

Qualifications

• Minimum 3 years of experience in desktop customer support.
• Fluency in both French and English (written and spoken) is required.
• Ability to lift heavy equipment and install workstations.

Responsibilities

• Provide immediate telephone and desk-side support for Windows and Apple devices.
• Log, track, and resolve technical issues using ServiceNow.
• Image, build, and deploy laptops/desktops.

Skills

Customer support

Technical troubleshooting

Bilingualism (French and English)

Education

Diploma or certification in IT support

Tools

ServiceNow

SCCM

Ivanti LANDESK

Job description

A major financial services company in Montreal seeks an IT Support Technician to provide exceptional technical support to users. You will manage hardware and software assets while ensuring high customer satisfaction. Key qualifications include 3+ years in desktop support, a diploma in IT, and fluency in French and English. The role requires troubleshooting skills across various environments. Enjoy a supportive workplace with a focus on growth and wellness. Apply now to be part of #TeamTMX.