IT Support Technician, East Region

Near North District School Board; North Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional educational board is hiring an IT Intermediate Customer Support Technician for the East Region. The role involves deploying and maintaining software and hardware in educational environments, responding to support requests, and providing excellent customer service. Applicants should have a related diploma, relevant experience, and good technical skills. This role offers a competitive pay rate of $29.16 to $31.98 per hour in accordance with an inclusive and accessible work environment.

Qualifications

• Minimum two year post-secondary diploma in Computer Technology or related field.
• 1 to 3 years of experience in desktop and customer support services.
• Valid class “G” driver’s license and vehicle required.

Responsibilities

• Integrate, test, configure, deploy, and maintain classroom and office software.
• Respond to support and training requests through Help Desk Management.
• Document problem resolution and assist in maintaining a knowledge base.

Skills

Good working knowledge of Microsoft, Apple, and Google operating systems

Strong organizational, analytical, interpersonal, written, verbal communication skills

Technical diagnostic skills

Education

Minimum two year post-secondary diploma in Computer Technology or related field

Tools

Microsoft Certified Professional (MCP)

Apple Certified Associate

Cisco Certified Network Associate (CCNA)

Job description

A regional educational board is hiring an IT Intermediate Customer Support Technician for the East Region. The role involves deploying and maintaining software and hardware in educational environments, responding to support requests, and providing excellent customer service. Applicants should have a related diploma, relevant experience, and good technical skills. This role offers a competitive pay rate of $29.16 to $31.98 per hour in accordance with an inclusive and accessible work environment.