IT Support Specialist - KENAIDAN/MURPHY JOINT VENTURE (Greater Toronto Area, ON)

Kenaidan Contracting Ltd.; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A general contracting company is seeking an IT Support Specialist in Toronto to manage infrastructure, user support, and cybersecurity initiatives. The role requires a diploma or degree in IT or a related field, along with 1-2 years of helpdesk experience and knowledge of Microsoft 365 and Azure. This full-time position offers a competitive compensation package and opportunities for growth.

Benefits

Top wages

Benefit coverage for dependents

Employer RRSP contributions

Paid Time Off

Qualifications

• 1–2 years in IT support or helpdesk roles; construction or multi-tenant environments experience is an asset.
• Certification in MS-102 or MD-102 is an advantage.
• Familiarity with ITIL practices and cybersecurity frameworks.

Responsibilities

• Support deployment and maintenance of infrastructure under supervision.
• Provide support for hardware, software, and network connectivity issues.
• Assist with user onboarding and maintain helpdesk ticketing workflows.
• Participate in security awareness training and support cybersecurity protocols.
• Act as IT point of contact between partners and external vendors.

Skills

Communication skills

Organizational skills

Microsoft 365

Firewall technologies

Wi-Fi systems

Microsoft Azure

ITIL practices

Cybersecurity frameworks

Education

Diploma or bachelor’s in IT or Computer Science

Tools

Microsoft 365

Microsoft Azure

Autopilot

Intune Management

Job description

Project Overview

Kenaidan and Murphy are excited to announce a joint venture dedicated to bringing global innovation to infrastructure projects across Ontario.

Project Overview: The Bloor-Yonge Capacity Improvements Project is a significant undertaking by the Toronto Transit Commission (TTC) to expand and modernize Bloor-Yonge Station—Canada’s busiest subway hub. This initiative is focused on meeting both current and future ridership needs by improving the station’s efficiency, capacity, and accessibility.

The Kenaidan Murphy Joint Venture (KMJV) is committed to transforming the station to enable faster, more reliable, and more comfortable travel throughout the Greater Toronto Area. The project will deliver upgraded facilities, contributing to a safer, cleaner, and higher-capacity subway system for passengers.

About the Joint Venture

Who we are: Founded in 1974, Kenaidan continues to be a fixture as a dynamic construction firm dedicated to creating structures that will contribute to the well‑being of our community and enhance the fabric of our communities for years to come. Our confidence in our expertise and passion for our work has allowed us to deliver an array of projects with unmatched precision, quality, and efficiency. From general contracting to construction management, we deploy a collaborative approach, embedding innovation and sustainability into every project. #TeamKenaidan

Murphy operates in the United Kingdom, Ireland, Canada, and America as a leading international specialist engineering and construction company. Founded in 1951, we are committed to improving life through delivering world‑class infrastructure, providing engineered solutions across transportation, natural resources, energy, and water sectors. With around 4,000 engineers, professional managers, and skilled operatives internationally, we work together as One Murphy to ensure project success. #MoreToMurphy

Equal Opportunity Employer

We are a proud Equal Opportunity Employer, committed to providing employees with work‑life balance and a competitive compensation package including:

• Top wages
• Benefit coverage for you and your dependents
• Employer RRSP contributions (no match required)
• Paid Time Off

Job Title

IT Support Specialist (Toronto, ON)

Responsibilities

To perform this role successfully, the candidate will be responsible for but not limited to the following:

Infrastructure & Office Setup

• Support the deployment and maintenance of infrastructure under supervision.
• Assist with hardware procurement and installation in coordination with vendors and internal teams.

User Support & Onboarding

• Provide support for hardware, software, and network connectivity issues.
• Assist with user onboarding, including account setup, email access, and IT usage policies.
• Create and maintain onboarding documentation and guides for end users.
• Maintain helpdesk ticketing workflows and user support channels.

Cloud & Application Administration

• Support Cloud Infrastructure and user management.
• Maintain documentation for system configurations and access protocols.
• Coordinate with the vendor to set up and maintain the backup system.

Cybersecurity & Compliance

• Participate in security awareness training and support the implementation of basic cybersecurity protocols.
• Report suspicious activity and assist with endpoint protection monitoring.

Coordination & Communication

• Act as the IT point of contact between partners, external vendors.
• Support project planning and execution for new system rollouts and IT initiatives.
• Maintain helpdesk ticketing workflows and user support channels.

Qualifications

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• 1–2 years in IT support or helpdesk roles; experience in construction or multi‑tenant environments is an asset.
• Good communication & organizational skills.
• Strong knowledge of firewall technologies, Wi‑Fi systems, and Microsoft 365.
• Experience with Microsoft Azure, Autopilot, Intune Management will be an asset.
• Certification in MS‑102 (Microsoft 365 administrator certification) or MD‑102 (Microsoft 365 Endpoint Administrator Associate) will be an advantage.
• Familiarity with ITIL practices and cybersecurity frameworks.
• Excellent communication and coordination skills.

Working Conditions

• Office and Project site based.
• May require after‑hours support during system rollouts or incidents.

How to Apply

Apply today! Check in regularly for new opportunities on our website or stay up to date by following our social media platforms.

Kenaidan: LinkedIn, Instagram; Murphy: LinkedIn, Instagram.

We are an inclusive and equal opportunity employer committed to providing diversity and accommodation for applicants upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

The KMJV does not accept resumes from recruitment agencies, employment services or head hunters that are not in a formal contractual arrangement with us. Any resume or other information received from an agency not approved by us will be considered unsolicited and will not be considered. We will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

We thank all candidates who apply, however, only those selected for an interview will be contacted.

This is a full‑time position.

Visit Careers at Kenaidan Contracting Ltd.