IT Support Specialist

Trimark People Solutions; Calgary; On-site; CAD 85,000 - 90,000; Full time

Job summary

A leading IT services provider is seeking an IT Support Specialist in Calgary, AB. The successful candidate will provide technical support, manage user accounts, and ensure system performance. Required qualifications include a two-year diploma in IT, strong communication skills, and 3-5 years of experience in a similar role. This full-time position offers a competitive salary ranging from $85,000 to $90,000 annually, along with an excellent benefits package including health coverage and on-site amenities.

Benefits

Group Health Benefits Plan

On-site parking

Access to an on-site gym

Casual dress code

Qualifications

• 3-5 years of experience in Help Desk, System Administration, or Desktop Support role.
• Hands-on administration of Active Directory.
• Intermediate proficiency in cloud infrastructure.

Responsibilities

• Provide technical support and troubleshoot user issues.
• Manage user accounts and perform system monitoring.
• Install, configure, and maintain hardware and software.

Skills

Troubleshooting Mindset

Time Management

Strong written and verbal communication

Analytical Thinking

Dependability

Education

Two-year diploma in Information or Computer Systems

Tools

Microsoft 365

Azure

Intune

Job description

ABOUT GEO PSI GEO Pressure Systems Inc. is a global leader and innovative supplier of Permanent Downhole Monitoring Solutions for the global energy market with oil & gas, water, geothermal and landfill applications. As a vertically integrated company, we produce every component of our systems to provide our customers with the most reliable downhole data possible. Our systems and the data they provide enable users to operate more efficiently and safely. At GEO PSI, people are our primary differentiator. Our knowledge, field experience, and commitment to customer service are just a few of the things that set us apart from the competition. Learn more about us at www.geopsi.com.

Job Title: IT Support Specialist

Location: Calgary, AB (on-site)

Employment Type: Full Time

Salary Range: $85,000.00 - $90,000.00/annum

Start Date: Immediately

Position Overview

Reporting to the Controller, the IT Support Specialist is responsible to provide technical support, troubleshoot hardware and software issues, and assist end-users in resolving IT-related problems. The role ensures minimal downtime, supports system performance, and contributes to overall user satisfaction and productivity through timely and effective problem‑solving.

Key Responsibilities

• Technical Support & Troubleshooting – Provide accurate and efficient support for user issues.
• User Account Management – Create and manage user accounts, including onboarding and offboarding processes.
• Hardware & Software Maintenance – Install, configure, and maintain hardware; perform updates on software systems.
• System Monitoring & Incident Response – Monitor IT systems for performance and availability; respond to incidents promptly.
• Documentation & Reporting – Maintain accurate records of support requests, assets, and solutions.
• Network & Connectivity Support – Maintain wired and wireless network connectivity.
• Security & Compliance Support – Assist in implementing IT policies, procedures, and best practices to ensure compliance and operational efficiency.
• Customer Service & Communication – Provide a professional service and communicate technical information clearly to non‑technical users.
• Continuous Improvement & Training – Stay updated with technology trends and support new processes and tools.

Your Qualities

• Troubleshooting Mindset – Determine causes of operating errors and solve problems.
• Time Management – Understand job requirements and time frames in meeting deadlines.
• Dependability – Be reliable and responsible in completing job requirements.
• Attention to Detail – Understand and adhere to specifications and standards.
• Adaptability/Flexibility – Flexibility on constantly changing work requirements.
• Initiative – Willing to take on responsibility and challenges.
• Analytical Thinking – Analyze information and use logic to address work‑related issues.
• Integrity – Open and honest in performing the job and holding oneself accountable for daily operations.
• Achievement – Accomplish and exceed tasks and job expectations.

Qualifications And Skills

• A two‑year diploma in Information or Computer Systems, or a degree in a related field, along with relevant certifications.
• Strong written and verbal communication skills, with the ability to explain complex technical topics and resolve issues for users with varying levels of technical understanding.
• Minimum of 3‑5 years of experience in a Help Desk, System Administration, or Desktop Support role, including hands‑on administration of Active Directory and experience with both on‑premises and cloud infrastructure.
• Intermediate proficiency in administering Microsoft 365, Intune, and Azure environments.
• Experience working in a Managed Service Provider (MSP) or mid‑sized company is preferred.

What We Offer

• Competitive pay range: $85,000 - $90,000 annually, based on qualifications.
• Group Health Benefits Plan: Employer pays 100% of the premiums after 90 consecutive days of employment.
• On‑site parking.
• Access to an on‑site gym.
• Casual dress code.

Schedule

Monday to Friday

Work Location

In person (This role is based at our Calgary office and requires full‑time on‑site presence)

How To Apply

Submit your resume and a short cover letter outlining your experience and fit for the role. We welcome applicants who are excited to contribute to a thriving organization and grow with the team.