IT Support Help Desk Coordinator

Arobas Personnel; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A recruiting firm is looking for an IT Support Help Desk Coordinator for a permanent role in Montreal. You will coordinate IT support for multiple offices and manage software projects. Ideal candidates will have 8–12 years of relevant experience, strong leadership skills, and be bilingual. Benefits include an RRSP and group insurance plan, telemedicine, and vacation pay.

Benefits

Employee RRSP and group insurance plan

6% vacation pay

Telemedicine program

Employee Assistance Program (EAP)

Qualifications

• 8–12 years of experience in a similar role.
• Strong time management skills and ability to prioritize tasks.
• Proven ability to manage a small team.

Responsibilities

• Act as the coordinator for IT support services.
• Manage the inventory of software and IT equipment.
• Track trends in help desk requests and produce reports.

Skills

Microsoft Windows environment

Microsoft Office

Leadership skills

Bilingual (French-English)

Problem-solving skills

Education

University degree or equivalent experience

Tools

VPN

Citrix

Active Directory

Microsoft Exchange

Job description

Arobas Personnel is seeking an IT Support Help Desk Coordinator for a permanent position with one of its clients located in Montréal.

*100% on site*

What your day will look like

• Act as the coordinator for IT support provided, including the head office in Montréal and over twenty satellite offices.
• Coordinate efforts in executing IT projects (software and hardware deployments).
• Manage purchases and keep the inventory of software and IT equipment up to date.
• Oversee employee performance evaluations, including development and training.
• Implement processes aligned with business needs and in line with industry best practices for service levels.
• Ensure diligent monitoring and improvement of procedures and processes to optimize the quality of services provided.
• Create and develop an internal knowledge base.
• Track and analyze trends in help desk requests and produce statistical reports.

Qualifications

• University degree in a relevant field or equivalent experience.
• 8–12 years of experience in a similar role.
• Excellent knowledge of the Microsoft Windows environment and hardware.
• Proficient in Microsoft Office (OneNote, Excel, Word, Outlook, Visio, Project).
• Good understanding of commonly used corporate technologies and services (VPN, Citrix, Active Directory, Microsoft Exchange, etc.).
• Strong leadership skills.
• Excellent oral and written communication abilities.
• Strong time management skills with the ability to prioritize tasks and meet deadlines under pressure (stress tolerance).
• Proven ability to manage a small team, keeping them motivated and results-oriented.
• Attention to detail and problem-solving skills.
• Familiarity with IT industry best practices (ITIL is an asset).
• Bilingual (French-English).
• Enthusiastic about learning.
• Willing to travel to Nunavik (domestic flights within Québec) 4–10 times per year, for trips averaging 2–3 days each.

Benefits

• Employee RRSP and group insurance plan (life, medical, dental, short- and long-term disability).
• 6% vacation pay.
• Telemedicine program.
• Employee Assistance Program (EAP) for the employee and their family members.
• Retirement allocation program.

• • Various innovative recognition programs.