IT Support Analyst (Tier 1) – National Helpdesk

EMCO Corporation; London; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading national wholesale distributor seeks an IT Support Analyst for their London, Ontario office. This full-time position involves providing first-line technical support to users across Canada, managing hardware provisioning and troubleshooting various issues. Candidates must have a post-secondary technology degree and experience in customer service roles. The supportive workplace values innovation and includes a full salary range from CAD 50,000 to CAD 55,000 annually, with opportunities for ongoing training.

Qualifications

• 2+ years of experience in a customer-facing IT service desk role.
• Experience supporting user hardware, software, applications, and networking.
• Knowledge of mobile phones and their support.

Responsibilities

• Provide first-line technical support to Emco teammates across Canada.
• Manage remote provisioning of hardware and software.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Customer service orientation

Verbal and written communication

Problem-solving abilities

Troubleshooting skills

Time management

Education

Post-secondary degree or diploma in computer science or IT

Tools

Windows operating system

Microsoft Office Suite

Microsoft 365

Job description

A leading national wholesale distributor seeks an IT Support Analyst for their London, Ontario office. This full-time position involves providing first-line technical support to users across Canada, managing hardware provisioning and troubleshooting various issues. Candidates must have a post-secondary technology degree and experience in customer service roles. The supportive workplace values innovation and includes a full salary range from CAD 50,000 to CAD 55,000 annually, with opportunities for ongoing training.