IT Support Analyst

CDETNO; Yellowknife; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Yellowknife is seeking an experienced IT Support Analyst to provide essential infrastructure support for its network. The role involves troubleshooting technical issues, maintaining IT systems, and supporting staff effectively. Candidates should have a degree in Computer Science or IT, with at least 2 years of relevant experience, and possess strong troubleshooting and communication skills. This position offers a Northern Living Allowance and a comprehensive benefits package, aimed at improving life quality in the region.

Benefits

Northern Living Allowance of $3,700

Relocation assistance

Superior benefits package

Qualifications

• A degree in Computer Science or IT and 2 years of relevant experience.
• Ability to troubleshoot and diagnose technical problems.
• Verbal and written communication skills.

Responsibilities

• Provide rapid support to all staff requiring technical assistance.
• Install and maintain IT infrastructure.
• Develop and maintain technical documentation.

Skills

Technical support

Troubleshooting skills

Communication skills

Education

Degree in Computer Science or Information Technology

Tools

Microsoft Certified Desktop Service Technical credentials

Job description

Job Description

veuillezfaire défiler vers le bas pour le français

The Information Technology (IT) Support Analyst serves as a main point of contact for WSCC employees, delivering essential infrastructure support and maintenance within the organization’s Local Area Network (LAN) and Wide Area Network (WAN). This position ensures continuous access to technical support for workstations, shared resources, and essential software, promoting efficient and effective job performance for all WSCC employees. Support is provided in strict accordance with WSCC Information Technology (IT) policies and Procedures.

Here are a few ways you will make a difference:

• Providing rapid support to all WSCC staff requiring technical support or assistance.
• Installing, servicing and maintaining critical IT infrastructure.
• Providing on-site technical support to all WSCC employees requiring hands-on technical assistance.
• Providing assistance and support to the Supervisor, IT Service Delivery.
• Developing and maintaining technical documentation.

What you bring to the role:

• A degree in Computer Science or Information Technology and 2 years of relevant experience.
• Microsoft Certified Desktop Service Technical credentials are an asset.
• Computer technology skills and the ability to review, troubleshoot and diagnose technical problems experienced by users.
• Verbal and written communication skills, and the ability to provide objective and active listening skills and respond in a helpful and responsive manner.
• Ability to answer technical questions as an expert, and to communicate current understanding of technical issues to other IT professionals and stakeholders.
• Flexibility and willingness to participate, support team decisions, and do an equal share of work.

What we offer:

• The opportunity to positively impact the quality of life for workers across the NWT and Nunavut.
• A Northern Living Allowance of $3,700 for Yellowknife or $22,996 for Iqaluit.
• Relocation assistance.
• For staff in Iqaluit – subsidized housing may be provided.
• A superior benefits package and enrollment in the Public Service Pension Plan.
• Learning and development programs and funding dedicated to your career growth.
• Generous leave entitlements and a workplace culture that supports a healthy work-life balance.
• A culturally diverse workforce that embraces change and welcomes your life experience.
• Federal and territorial tax incentives such as the NWT or Nunavut personal tax credits and the Northern Residents Tax Deductions.

Criminal Record Check: Candidates must be able to provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Indigenous Employment Policy: Candidates must clearly state their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Equivalencies: May be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Diversity and Inclusion: The Workers’ Safety and Compensation Commission is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility: Eligibility lists may be created from the competition to fill future term and indeterminate positions.

The Workers’ Safety and Compensation Commission’s (WSCC) vision is to eliminate workplace diseases and injuries. Our mission is to promote workplace health and safety while providing no-fault insurance to employers and care for injured workers. Our values are respect, engagement, integrity, openness, cultural safety, excellence, and stewardship in the workplace.

Français

Voici quelques-unes des fonctions qui vous seront attribuées et par lesquelles vous contribuerez à notre mission:

• Intervenir rapidement auprès de tous les membres du personnel de la CSTIT ayant besoin d’un soutien ou d’une assistance technique.
• Installer, entretenir et maintenir l’infrastructure essentielle en TI.
• Fournir un soutien technique sur place à tous les employés de la CSTIT qui ont besoin d’une assistance pratique.
• Fournir une assistance et un soutien au gestionnaire des technologies de l’information et de l’informatique décisionnelle.
• Préparer de la documentation technique et la mettre à jour.

Ce que vous apportez à ce poste:

• Un diplôme en informatique ou en technologie de l’information.
• Une expérience pertinente de deux (2) ans.
• Des compétences en informatique ainsi que la capacité d’examiner, de résoudre et de diagnostiquer les problèmes techniques rencontrés par les utilisateurs.
• Des compétences en communication verbale et écrite ainsi que la capacité de faire preuve d’une écoute objective et active, et de réagir de manière utile et adaptée.
• La capacité de répondre aux questions techniques en tant qu’expert(e) et de communiquer sa compréhension des problèmes techniques à d’autres professionnels des TI et aux intervenants.
• La capacité de faire preuve de souplesse et de participer volontairement aux tâches, de soutenir les décisions de l’équipe et d’assumer une part équitable du travail.
• Les combinaisons équivalentes de formation et d’expérience sont prises en compte au cas par cas de la manière suivante: une année d’expérience directe équivaut à une année d’études, ou une année d’études équivaut à une année d’expérience. Pour obtenir une liste complète des équivalences prises en compte pour ce poste, veuillez communiquer avec le service des ressources humaines.

Ce que nous vous offrons:

• La possibilité de contribuer à l’amélioration de la qualité de vie des travailleurs des TNO et du Nunavut.
• Une indemnité de vie dans le Nord de 3 700 $.
• Une aide à la réinstallation.
• Un ensemble supérieur d’avantages sociaux et la participation au régime de retraite de la fonction publique.
• L’accès à des programmes d’apprentissage et de perfectionnement, et l’affectation de fonds à votre avancement professionnel.
• Le droit à des congés généreux et une culture organisationnelle qui favorise une saine conciliation du travail et de la vie personnelle.