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A leading company in IT services, Encompass Solutions, is seeking an IT Support Analyst to enhance their technical support team. Responsibilities include client support, issue resolution, and system monitoring in a fast-paced environment. Candidates should possess a degree in IT and ideally have over two years of related experience. As part of the team, you will be pivotal in ensuring optimal performance of clients' IT systems.
We're looking for a skilled and energetic IT Support Analyst to join our team. As we embark on an aggressive growth trajectory, we need someone who thrives in a vibrant, fast-moving, and innovative business setting. Our organization values results and acknowledges as well as rewards exceptional work and performance.
In the role of IT Support Analyst, you will be a key member of our technical support team, providing critical support to our diverse range of clients. This role involves responding to and resolving a variety of IT-related issues, ensuring optimal system performance and customer satisfaction.
Key Responsibilities:
Client Support: Serve as the first point of contact for client IT issues. Resolve technical problems related to network systems, software, hardware, and other IT equipment.
Issue Diagnosis and Resolution: Quickly and accurately diagnose IT issues. Provide effective solutions, either remotely or on-site, to ensure minimal downtime and disruption.
Monitoring and Maintenance: Proactively monitor client systems using specialized tools to anticipate and prevent potential problems. Perform routine maintenance tasks to ensure system health.
Documentation: Keep detailed records of client issues, solutions, and system changes. Update and maintain service logs and documentation.
Client Communication: Communicate with clients in a clear and supportive manner. Provide updates, guidance, and advice on IT matters.
Collaboration: Work closely with other technical team members and departments to provide comprehensive IT support. Participate in team meetings and share knowledge and insights.
Training and Development: Stay abreast of the latest IT trends and technologies. Participate in professional development opportunities to enhance skills and knowledge.
Qualifications:
Encompass Solutions: Encompass Solutions, renowned for its robust IT services, champions the principle of aligning technology with business goals for consistent, reliable outcomes. With a mission to deliver top-tier IT processes and strategies, Encompass is committed to excellence in customer service, enhancing business performance, and managing technology costs effectively. Leveraging a history of large infrastructure support, our experienced teams excel in solving complex challenges efficiently, ensuring optimal business-aligned IT solutions.