IT Specialist

Top Hat; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading technology company in Canada seeks a customer-focused IT professional to join their team in Toronto. This role involves supporting and leading IT projects, managing various SaaS platforms, and enhancing team productivity through technology. Candidates should possess strong technical skills in a Mac environment, excellent communication abilities, and a commitment to customer satisfaction. This position requires being onsite at the Toronto HQ for at least three days a week.

Qualifications

• 4+ years of experience in a systems administrator role in a primarily Mac-based environment.
• Expertise in managing SaaS platforms and user provisioning.
• Excellent verbal and written communication skills.

Responsibilities

• Support and lead projects for transformative IT changes across the organization.
• Provide help desk ticket resolution and manage a support ticket queue.
• Equip and enable teams to maximize their use of the technology stack.

Skills

SaaS platform management

Communication skills

Analytical skills

Customer-first attitude

Tools

Google Workspace

Slack

Office365

AWS

GCP

Azure

Jamf Pro

OneLogin

Okta

Job description

Are you a customer-obsessed IT professional looking to take your career to the next level at one of Canada’s most impactful technology companies?

As a successful Toronto-based candidate, you’re an excellent communicator motivated to improve productivity and efficiency through technology. You’ll work cross-functionally to equip and enable our team to get the most from our technology stack. Your day will include a mix of help desk ticket resolution and executing strategic, cross-functional IT work. This means you’ll support (and sometimes lead) projects driving transformative IT changes across the organization, ensuring that the technology we use to serve customers is used effectively.

This role requires a person to be in our Toronto HQ (Avenue and Bloor) at least three days per week.

Technical skills we’re looking for :

• 4+ years of experience in a systems administrator (or similar) role in a primarily Mac-based environment
• Expertise managing SaaS platforms like Google Workspace, Slack, and Office365
• Deep expertise in SaaS license management and user provisioning / de-provisioning
• Familiarity with managing IaaS and PaaS providers like AWS, GCP, and Azure
• Experience managing single sign-on platforms like OneLogin and Okta
• Experience with device management platforms like Jamf Pro
• Experience providing desk-side support as well as triaging and managing a support ticket queue

Soft-skills we’re looking for :

• Excellent people and written / verbal communication skills
• Ability to analyze, diagnose, troubleshoot, and resolve technical issues - all with a customer-first attitude
• Affability and patience
• Strength in requirements gathering and project management