IT Service Asset & Configuration Management Specialist

Manitoba Public Insurance; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

A regional insurance provider is seeking an IT Service Asset and Configuration Management Specialist to enhance asset management processes. The ideal candidate will have 5-7 years of IT experience, including application development and ITSM functions. This role involves strategizing SACM practices and ensuring accurate configuration management. A strong background in using ServiceNow is preferred. Competitive employee benefits are included.

Benefits

Flexible health, dental, and vision plans

Registered pension plan

Educational assistance program

Discounted gym memberships

Qualifications

• Five to seven years of experience in the IT industry.
• Five years of progressive experience in application or programmer development.
• Three years using ITSM functions such as Change, Incident, or Problem management.

Responsibilities

• Define the SACM strategy for hardware, software, and service assets.
• Ensure configuration items are properly controlled.
• Develop continuous improvement plans for Configuration and Asset Management.

Skills

ServiceNow experience

Customer service orientation

Analytical skills

Problem-solving skills

Education

University degree/college diploma in Computer Science

Tools

ServiceNow

Job description

Overview

As the IT Service Asset and Configuration Management (SACM) Specialist you are an integral part of the IT Service Management team and will maintain an asset and configuration management program of continual process improvement through governance and leadership on all matters relating to IT asset and configuration management. You will ensure that the Configuration Management Database is the definitive, up to date and correct source for all IT infrastructure and applications and that the Asset Management Database (AMDB) is the source for all office technologies used within the corporation.

Responsibilities

• Work with IT Management to define the SACM strategy for hardware, software and service assets or CIs that are provided or managed by IT.
• Advocate for SACM practices through thought leadership, mentoring, training and collaboration with teams that participate in the management of CIs that underpin services that are provide or managed by IT.
• Ensure that the configuration items (CIs) required to deliver IT services are properly controlled and that accurate and reliable information is available when and where it is needed.
• Define, develop and administer CI data and classifications, ensuring they are maintained and usable by stakeholders.
• Define, maintain and document the overall IT Asset Lifecycle, as well as the information and data required for proper asset tracking.
• Ensure asset data is maintained in the AMDB throughout the entire lifecycle, including the development of an audit plan to ensure accuracy.
• Collaborate with teams that participate in the management of IT assets to ensure they are tracked in an effective and efficient manner to support auditing at any point in the asset lifecycle, from procurement to disposal.
• Develop and administer continuous improvement plans for Configuration and Asset Management.

Qualifications

Education:

• University degree/college diploma in Computer Science, Information Systems or a related discipline.

Experience:

• Five-seven years in the IT industry including:
  • Five years of progressive experience in application or programmer development.
  • Three years using ITSM functions such as Change, Incident or Problem management.
  • Three years working with and developing related database structure and configuration.

Technical Knowledge and Skills:

• Working experience with ServiceNow is an asset.
• Working knowledge of the Release and Deployment Management and Asset and Configuration Management processes.
• Working knowledge of Service Desk processes for change, release, incident and problem management.
• Customer service orientation and commitment to continuous improvement.
• Analytical and problem-solving skills with an understanding of technical concepts.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.