IT Platform Administrator

Desjardins Group; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading cooperative organization in Canada is hiring an IT platform administrator to support their RPA and BPM platforms. This role involves providing technical support, monitoring system stability, and managing incidents. Ideal candidates will possess a Bachelor’s degree and at least one year of relevant experience, including knowledge of technologies such as Windows Server and SQL. French language proficiency is necessary. This position offers competitive salary, flexible vacation, and a defined benefit pension plan.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of one year of experience in IT platform administration or related roles.
• Other combinations of qualifications and relevant experience may be considered.
• Available for support on weekdays until 11:30 p.m. and weekends 8:00 a.m. to 5:00 p.m.

Responsibilities

• Provide technical support to users and assist them with the platform.
• Monitor systems to ensure platforms are operational and stable.
• Assist with incident management to resolve issues in real-time.
• Document work related to incidents and interventions for future reference.

Skills

Windows Server/Desktop

PowerShell

TIBCO BusinessWorks

Microsoft Active Directory

IIS

SQL

Office 365

Basic networking

Knowledge of French

Education

Bachelor’s degree in a related field

Job description

Desjardins’s IT Foundations teams bring together the organization’s cross‑sector IT capacities and provide ongoing support to a growing number of digital projects. The Foundations, Digital Experience, Process Automation and Cross‑Sector Functions Department covers 16 foundations and supports Desjardins Group’s business sectors. It provides them with technology solutions aligned with enterprise architecture targets and the needs of various teams. Its mission is to modernise and simplify the IT landscape while ensuring the security, stability and compliance of solutions. As part of this accelerated digital transformation, we’re looking for an IT platform administrator to play a key role in the evolution and operation of our robotisation (RPA), business process management (BPM) and digital adoption platforms. You’ll actively participate in maintaining and upgrading the RPA (Blue Prism), BPM (TIBCO) and digital adoption (WalkMe) platforms to ensure their performance and stability. You’ll work in a dynamic and stimulating environment using the Scaled Agile Framework (SAFe), and you’ll collaborate with managers, architects, developers and other IT professionals. This position provides an opportunity to build modern, secure and high‑performance IT solutions while taking part in a major transformation at a recognised cooperative leader in Canada.

• Provide technical to users: Work with other teams to help them use the platform.
• Monitor systems: Make sure that platforms are available, operational and stable.
• Assist with incident management: Detect, analyse and resolve issues in real time in accordance with existing processes.
• Document your work: Save incidents, interventions and processes in management systems as an information source for your colleagues and platform users.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor’s degree in a related field
• A minimum of one year of experience in IT platform administration, system administration, incident resolution or any other relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of the following technologies, languages or systems: Windows Server/Desktop, PowerShell, TIBCO BusinessWorks, Microsoft Active Directory, IIS and SQL, Office 365 (Outlook, SharePoint, OneDrive, etc.) basic networking (protocols, routing, firewalls, DNS)
• Available for support on weekdays until 11:30 p.m. and weekends from 8:00 a.m. to 5:00 p.m. (every other week)

Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family: Information technology (FG)

Unposting Date: 2025-12-18