IT Lead

Canada West Ski Areas Association; Area C (Sasquatch Country); On-site; CAD 125,000 - 150,000; Full time

Job summary

A premier ski resort in British Columbia is seeking an IT Lead to ensure smooth operations through technology. Responsibilities include troubleshooting IT systems, supporting POS software, and maintaining network infrastructure. This full-time role demands strong IT knowledge and excellent customer service skills. Ideal candidates should be comfortable in outdoor winter conditions and have a passion for providing a great guest experience.

Benefits

Free season pass

Staff discounts on food

Affordable staff housing

Free access to Tube Park

Qualifications

• Strong background in IT systems support and troubleshooting.
• Experience with POS systems and reporting software.
• Knowledge of networking and hardware installation.

Responsibilities

• Provide lead support across all IT operations.
• Troubleshoot and maintain resort-wide systems.
• Assist with monitoring lift ticket sales.

Skills

IT systems support

Troubleshooting

POS systems experience

Communication skills

Problem-solving

Tools

Entabeni software

Barnett systems

Job description

Overview

Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people? At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you’re chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.

Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and minimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.

Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains – Sasquatch is where you belong.

Perks of the Job

• Free season pass plus complimentary and discounted lift tickets for friends & family
• Staff discounts on food, gear, rentals, repairs & lessons
• Affordable staff housing with weekly shuttle service to town
• Free access to Tube Park and ski/snowboard lessons (as available)

Job Summary

As the IT Lead at Sasquatch Mountain Resort, you’ll play a crucial role in keeping our resort operations running smoothly through technology. From maintaining on-mountain cameras and WiFi systems to troubleshooting Point of Sale (POS) software and supporting staff with IT challenges, this is a hands-on role that ensures the seamless delivery of guest and staff experiences. You are a front-line staff member, problem solving and providing excellent customer service to create an inclusive experience, united by adventure and empowered by community.

Job Specifications

• Wage: Based on experience
• Schedule: Full-time, including weekends and holidays
• Skill Level: Intermediate to advanced IT support
• Reports To: General Manager & Entabeni System Administrator

Job Responsibilities

• Provide lead support across all IT operations on the mountain
• Troubleshoot and maintain resort-wide systems, improving performance and recommending changes
• Work closely with Entabeni System Administrator to ensure successful operation of resort platforms and POS software
• Assist GM with lift ticket sales monitoring, programming, and inputting
• Install, maintain, and troubleshoot on-mountain cameras, including wiring, alignment, and upgrades
• Maintain and support resort-wide WiFi networks (mountain, resort base, condos, accommodations)
• Collaborate with Barnett Systems on troubleshooting, system upgrades, and hardware/content installs
• Maintain and manage IT assets across the mountain
• Troubleshoot and maintain on-mountain POS systems and cash machines
• Generate reports through Entabeni, Barnett, and other operational systems
• Assist Marketing team with website maintenance, content uploads, and troubleshooting
• Perform other IT-related duties as assigned

Job Requirements

• Strong background in IT systems support and troubleshooting
• Experience with POS systems and reporting software (Entabeni/Barnett experience an asset)
• Knowledge of networking, WiFi setup/maintenance, and hardware installation
• Ability to work independently in a fast-paced environment with shifting priorities
• Comfortable working outdoors and on-mountain in all weather conditions
• Strong communication and problem-solving skills