IT Help Desk - French Bilingual

Computer Upgrading Specialists; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

An IT services provider in Edmonton seeks a Bilingual Help Desk Tech to offer Tier 1-2 support. Responsibilities include resolving client issues via phone and electronically, with a strong emphasis on communication skills in both French and English. The ideal candidate has a post-secondary IT qualification and 2+ years of relevant experience. This is a full-time role with potential for contract conversion to permanent positions.

Qualifications

• Graduate of a recognized post-secondary IT program in areas such as computer systems technology or networking.
• Fluent in both French and English, with excellent communication skills.
• 2+ years of industry experience preferred.

Responsibilities

• Provide Tier 1-2 technical support for end users.
• Resolve issues via phone or electronically.
• Use Service Now for issue tracking and resolution.

Skills

Bilingual (French-English)

Troubleshooting skills

Communication skills

Teamwork experience

Critical thinking

Education

Post-secondary IT program

Tools

Service Now

A+

Networking certifications

Windows 10/11

Office 365

Active Directory

Job description

Overview

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities

• Tier 1-2 technical support for end users
• Resolve issues for clients via phone, or electronically
• Use Service Now to track and resolve client issues

Qualifications

• Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
• Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
• Excellent English communication skills and experience working on a team or project
• Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
• 2+ years industry experience is considered an asset
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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