IT Business Systems Analyst, Insurance Technology

Manulife; Toronto; Hybrid; CAD 75,000 - 141,000; Full time

Job summary

An international financial services provider is seeking a Business Analyst to join their Insurance Technology Team. In this role, you will translate complex insurance product rules into accurate specifications, collaborating with various teams in a fast-paced agile environment. Candidates should have a post-secondary education in relevant fields and a proven track record in business analysis, particularly within insurance or financial services.

Benefits

Health benefits

Dental benefits

Mental health support

Retirement savings plans

Paid time off

Qualifications

• 5+ years proven track record as a business analyst in insurance or financial services.
• Strong analytical skills with confidence working with numbers and logic.
• Experience learning new tools and systems quickly.

Responsibilities

• Collaborate with business partners to capture requirements.
• Analyze insurance product requirements and translate them into logic.
• Build and implement test plans to confirm calculation accuracy.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Post-secondary education in Mathematics, Actuarial Science, Statistics, Computer Science

Tools

Spreadsheets

Job description

Overview

Join our Insurance Technology Team!

In this role, you’ll translate complex insurance product rules into accurate, reliable calculation engine specifications. You’ll collaborate with product experts, engineers, and analysts in a fast paced agile environment to ensure our calculations are accurate, efficient, and well-documented.

Position Responsibilities

• Collaborate with business partners and technical teams to clarify objectives and capture requirements.
• Analyze insurance product requirements and translate them into calculation logic.
• Build and implement test plans to confirm calculation accuracy.
• Investigate and resolve calculation defects, working closely with engineers to retest and validate fixes.
• Maintain concise, accurate, and reusable documentation across products and projects.
• Identify and implement process improvements that increase calculation accuracy and delivery efficiency.
• Support production applications by analyzing calculation issues and recommending solutions.

Requires Qualifications

• Post-secondary education in Mathematics, Actuarial Science, Statistics, Computer Science, or equivalent experience.
• 5+ years proven track record as a business analyst in insurance, financial services, or a similar environment.
• Solid grasp of insurance product calculations and/or illustration systems.
• Strong analytical and problem-solving skills, with confidence working with numbers and logic.
• Clear and effective communication skills - written and verbal to interact with diverse audiences.
• Demonstrated ability to detail requirements and outcomes clearly and accurately.
• Experience learning new tools and systems quickly and applying them in a business context.
• Good interpersonal skills with the ability to lead competing priorities and delivery on schedule.
• Proficiency with spreadsheets and familiarity with programming concepts.
• Familiarity with operating in an agile environment within a multi-functional squad.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the Manulife site at: https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail]

Salary and Location

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between $75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.