IT Analyst – Video Conferencing Solutions (MTR)

iA Financial Group; Montreal; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A prominent financial institution in Canada seeks an IT Analyst specializing in video conferencing solutions. The successful candidate will manage, support, and enhance Microsoft Teams Rooms (MTR) environments, ensuring reliability and performance while collaborating with various teams. Strong technical skills related to networking and extensive experience in similar roles are essential. This position also offers a hybrid work environment and competitive benefits.

Benefits

Flexible group insurance

Competitive retirement plan

Wellness days

Telemedicine

Performance bonus

Qualifications

• Experience managing and supporting video conferencing solutions.
• Strong technical skills in MTR environments.
• Proven ability to automate processes for efficiency.

Responsibilities

• Ensure reliability and performance of video conferencing equipment.
• Participate in the design and deployment of MTR rooms.
• Provide expert-level support to users and internal teams.

Skills

Mastery of Microsoft Teams Rooms (MTR)

Networking knowledge (IP networks, VLAN, QoS)

Performance analysis and technical diagnostics

Excellent communication skills

5+ years in similar role

Experience with large-scale video conferencing

Knowledge of audio/video protocols

IT asset management expertise

Familiarity with ITIL and Lean/Agile

Intermediate English proficiency

Education

Degree in Computer Science

Tools

Teams Admin Center

ServiceNow

PowerBI

Job description

Overview

IT Analyst – Video Conferencing Solutions (MTR)

Build the Future with Us

Are you known for your technical expertise, client-oriented approach, and ability to manage complex environments? Do you have a passion for collaboration technologies and wish to contribute to the evolution of enterprise video conferencing solutions? Join the digital experiences team at iA Financial Group and play a key role in optimizing, ensuring the reliability, and innovating Microsoft Teams Rooms (MTR) environments across the organization.

This position represents a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable company. Here, people and their development are at the heart of our concerns, fostering an environment conducive to collaboration and innovation.

What You Will Accomplish with Us

As an IT Analyst, you will be responsible for managing, evolving, and supporting video conferencing solutions, particularly MTR environments. Your responsibilities will include:

• Ensuring the reliability, performance, and availability of video conferencing equipment and software.

• Actively participating in the design, deployment, and improvement of MTR rooms in various offices and agencies.

• Collaborating with IT teams, suppliers, and partners to integrate best practices in digital collaboration.

• Monitoring MTR environments using specialized tools, analyzing incidents, and proposing sustainable solutions.

• Automating equipment management and deployment processes to improve operational efficiency.

• Providing expert-level support to users and internal teams, including training and documentation.

• Participating in the development of technological standards and strategic monitoring of video conferencing solutions.

• Contributing to the continuous improvement of processes and tools related to the digital user experience.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for their mastery of Microsoft Teams Rooms (MTR) solutions, including certified equipment, network configurations, and integrations with Microsoft 365.

• Stands out for their knowledge in networking, particularly in configuring and troubleshooting IP networks, VLAN, QoS, and secure connectivity for MTR environments.

• Demonstrates a strong ability to analyze performance, diagnose technical issues, and propose improvements.

• Is recognized for their excellent communication, simplification, and interdisciplinary collaboration skills.

• Has over 5 years of experience in a similar role, along with a recognized degree in computer science.

• Has demonstrated experience in deploying, managing, and supporting large-scale video conferencing solutions.

• Possesses in-depth knowledge of audio/video protocols, connectivity standards (HDMI, USB-C, PoE, etc.), and Windows environments.

• Masters IT asset management, monitoring tools (e.g., Teams Admin Center, ServiceNow, PowerBI), and technical documentation.

• Stands out for their knowledge of ITIL, Lean/Agile principles, and the ability to apply them in a digital transformation context.

• Intermediate level of English language proficiency is required as the person will participate in meetings, collaborate on projects, and respond to questions on a weekly basis in English with English-speaking partners and colleagues.

Why You Will Love Working with Us

• A work environment where learning and development merge with a collective quest for excellence;

• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely;

• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive social benefits: Flexible group insurance, competitive retirement plan, stock purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!

Apply Now and Take Charge of Your Career, Where Your Talent Truly Matters!

Hesitant to Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply – your place might be with us, and we want to get to know you!

Location(s) Québec, Québec Other Possible Location(s) Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia

Company

iA Financial Group

Posting End Date 2025-10-10

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please to contact us here. Someone from our team will be happy to assist you with your needs.