Inventory Manager (3PL / e-commerce)

NA Freight Forwarding Inc; Vaughan; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading freight forwarding company is seeking a Client Solutions Manager, Inventory to oversee the Inventory Team and manage the Warehouse Management System. This role includes optimizing inventory processes and ensuring effective communication with clients and stakeholders. Candidates should have 5+ years of relevant experience, strong leadership qualities, and a background in the logistics or freight forwarding industry. Join a company that values employee growth and offers a supportive work environment.

Benefits

Career development opportunities

Supportive work environment

Employee mentorship programs

Qualifications

• 5+ years of experience in a similar role.
• 1-3+ years of leadership/supervisory experience preferred.
• Knowledge of the Freight Forwarding industry.

Responsibilities

• Manage the Inventory Team and oversee WMS updates to meet customer SLAs.
• Optimize inventory management procedures for effectiveness.
• Evaluate delivery and shipment processes for better inventory control.

Skills

Analytical

Accuracy

Communication

Leadership

Organization

Problem Solving

Education

Post-Secondary Education in Logistics or similar field

Job description

Overview

Job Title: Client Solutions Manager, Inventory

Location: Concord, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: $70,000 - $100,000

Existing Vacancy: Yes

Reports To: Senior Warehouse Manager

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose

Responsible for managing the Inventory Team, overseeing / maintaining timely updates of the Warehouse Management System (WMS) records to meet customer SLA expectations. Able to utilize inventory tracking software for inventory control procedures, review stock, document daily shipments and deliveries for inventory replenishment, and analyze suppliers to minimize costs.

Duties & Responsibilities

• Support Company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
• Live our company core values and support a well-organized, respectful, and service-focused work environment.
• Manages inventory tracking systems to record deliveries, shipments and stock levels
• Evaluates deliveries, shipments and product levels to improve inventory control procedures
• Analyzes daily product and supply levels to anticipate inventory problems and shortages
• Supervise the daily operations of the Inventory department
• Provide leadership and guidance on best practices to the Inventory team
• Optimize inventory management procedures to ensure effectiveness and accuracy
• Oversee and assist team in receiving products and processing orders into the inventory program
• Audit and verify inventory quantities for customers.
• Provide daily reporting to customers and internal stakeholders as required
• On-going verbal and written communication with clients
• Collaborate with the warehouse team for receipts and order picking to ensure inventory accuracy
• Maintain Account assignments and ensure team is cross trained providing 3 trained per account.
• Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross train team members
• Be an advocate for company initiatives
• Participate in the development and implementation of KPI goals, objectives, policies, and priorities of the department as per Management direction
• Evaluate employee performance and provide constructive feedback
• Enforce company policies & procedures
• Participate and complete employee appraisals
• Participate in onboarding new employees as needed

Mindset & Personality

• Safety Conscious
• Works well under pressure and in a fast-paced environment
• Adaptable
• Able to work independently and part of a team
• Attention to detail
• Coaching/mentoring team members within the department
• Proactive and seeks continuous improvement opportunities

Professional & Educational Background

• Post-Secondary Education, preferably in Logistics or similar field
• 5+ years of experience in a similar role
• 1-3+ years of leadership/supervisory experience, preferably in a similar role
• Knowledge of the Freight Forwarding industry and 3rd Party warehouse environment
• e-commerce experience is essential

Skills & Ability

• Analytical: Solid understanding of mathematic basics with the ability to problem-solve
• Accuracy: Strong attention to detail and ability to provide accurate reporting to management
• Communication: Effective verbal and written communication with clients and internal departments
• Leadership: Proven abilities in providing guidance and support to ensure performance measures are consistently being achieved
• Organization: Strong organization skills to plan effectively as well as handling changing priorities
• Problem Solving: Demonstrated abilities in critical thinking and problem-solving in a fast-paced environment

Effort & Working Conditions

• Warehouse Environment
• Must be physically able to stand and walk around dock/warehouse for long periods of time
• May include occasional weekend work, shift work, in a highly targeted fast paced environment.
• Travel within the GTA to multiple warehouse locations

Why Join Us?

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.