J. Vair Jewellers is seeking a highly organized and detail-oriented Inventory and Service Manager to oversee inventory management and client service operations in our luxury jewellery store. This role requires exceptional organizational skills, strong attention to detail, and a commitment to maintaining the highest standards in luxury retail.
Key Responsibilities:
Inventory Management:
- Oversee and manage all aspects of inventory control, including receiving, storing, transferring, and monitoring luxury jewellery and watches.
- Process new inventory upon arrival, accurately describing all product features.
- Conduct regular inventory audits and reconcile discrepancies promptly and accurately.
- Maintain detailed records and documentation to ensure accurate stock levels and efficient stock replenishment.
Service Operations:
- Coordinate and manage jewellery and watch repair services, ensuring timely completion and exceptional quality standards.
- Correspond with watch brand service centres regarding client services and repair requirements.
- Assist in managing the workload of our in-house watch repair workshop, ensuring accurate recording of all parts and services.
- Obtain service estimates for clients and provide detailed information regarding their service needs.
Shipping and Receiving:
- Manage incoming and outgoing shipments, ensuring timely dispatch while adhering strictly to customs and shipment declaration regulations.
- Responsible for ensuring all items and service jobs are shipped promptly and accurately.
Team Leadership and Collaboration:
- Collaborate closely with sales and store management teams to streamline inventory and service-related processes.
- Train and guide staff on inventory procedures, handling protocols, and service standards.
Quality Assurance and Compliance:
- Ensure adherence to all company policies, procedures, and industry standards related to inventory management and service quality.
- Continuously evaluate and improve inventory and service processes to enhance operational efficiency.
Qualifications:
- Previous experience in inventory management or service operations, ideally within luxury retail.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proficiency in inventory management software and systems.
- A commitment to delivering outstanding client service and maintaining high standards.
- Passion for Luxury timepieces
If you have a passion for excellence and thrive in an environment that values precision and luxury, we invite you to apply.
Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for this role.
Seniority level
Seniority level
Entry level
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Management and ManufacturingIndustries
Retail
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