Intraday Analyst

Camis Inc; Guelph; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An innovative parks management company based in Guelph is seeking an Intraday Analyst to manage service teams' analytics. The role requires interpreting call data, advising on staffing needs, and collaborating closely with management. Candidates should have 2-3 years of call center experience, a diploma or degree, and advanced Excel skills. This position offers a hybrid work environment and emphasizes inclusivity and support within the team.

Qualifications

• 2-3 years of call center experience required.
• Workforce management experience is an asset.
• Ability to analyze complex data sets effectively.

Responsibilities

• Manage intra-day analytics and coordinate service team activities.
• Review staffing requirements based on call volume changes.
• Deliver reports on staffing and performance metrics.

Skills

Data interpretation and analysis

Communication with management

Staffing adjustments

Advanced problem solving

Advanced knowledge of Excel

Education

Completion of postsecondary education (diploma or degree)

Job description

Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.

We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible!

Visit www.camis.com for more information on our products, services, and clients.

The Intraday Analyst is responsible for all aspects of intra-day analytics, planning, coordinating, and daily monitoring of our service teams. This position includes supporting departmental goals and objectives through analysis of call and agent activity to manage staffing as efficiently as possible. The Intra-day Analyst participates in ADHOC / post schedule release changes, forecasting needs and mitigating impacts to service, providing accurate staffing recommendations, real-time monitoring of activity, and reporting. This position will work closely with Call Center Management and the Workforce Management Team to fulfill business needs and meet goals.

This position is open to employees from the Guelph, Ann Arbor, Kenosha, and Cumberland offices.

What you will be doing:

• Interpret and analyze data to provide sound decision-making and consult
• Communicate regularly with call center managers and supervisors
• Review weekly and daily staffing requirements in an ongoing basis in response to changes in load factors and unplanned shrinkage, and implement staffing changes as needed
• Identify potential gaps in scheduled coverage and present schedule change, cross-training,g and recruiting recommendations to the WFM team and/or management
• Review agent's daily activity to support schedule adherence and agent accuracy
• Monitor daily/weekly TSF and staffing trends and implement staffing adjustments
• Provide staffing recommendations and updates to the call center management
• Communicate with the team and call center management if staffing needs change
• Monitor live agent and SL performance and assist in developing a plan of action for short-term deviations
• Make schedule adjustments for various call center activities
• Assist in ADHOC schedule changes and scheduling of off-phone post schedule release
• Deliver various reports on a daily, weekly, and monthly basis

What you will bring to the role:

• Completion of some postsecondary education, either a diploma or a degree
• 2-3 years of call center experience
• Workforce management experience is an asset
• Advanced problem solving and financial calculations
• Must be able to record and analyze statistics
• Advanced knowledge of Excel
• Required to analyze complex data sets and transform them into concrete goals and objectives

Start Date: January 12, 2026

End Date: September 6, 2026

Hours of Work:

• Approximately 35+ hrs/week.
• Hours of work will range from 7 AM – 11 PM, 7 days per week
• Hybrid or In-Office

Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.