Intermediate Adjuster (Property)

Saskatchewan Government Insurance; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An insurance company is looking for a Claims Adjuster in Edmonton. This full-time role is responsible for investigating and settling property insurance claims while providing excellent customer service. Candidates should have a diploma in Business and 3-5 years of relevant claims handling experience, with strong negotiation and interpersonal skills. This role offers a hybrid work environment and provides opportunities for career advancement.

Qualifications

• A diploma from an accredited post-secondary education institution in a relevant field of study.
• 3 - 5 years’ experience in residential, commercial and liability claims handling.

Responsibilities

• Investigates, evaluates and settles property insurance claims.
• Collects, reviews and analyzes claims information to determine damages.
• Negotiates claims settlement and administers claim payments.

Skills

Claims Handling

Negotiation Skills

Interpersonal Skills

Time Management

Education

Two-year diploma in Business or relevant field

Job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-Scope

Permanent, Full-Time

Location – Edmonton

Close Date: Tuesday, August 5, 2025

Work Location: This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

The successful candidate will be responsible for investigating, evaluating and settling property insurance claims for SGI CANADA (AB & BC). In this role you will collect, review and analyze claims information to determine damage and values; interprets applicable acts, regulations and policy coverages; and negotiates claims settlement.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Investigation and Adjusting

• Conducts interviews to establish and adjust reserves for claims

• Investigates, examines, negotiates and settles moderately complex property and commercial claims.

• Assigns and provides direction to Independent Adjusters and other service providers on claims when required.

• Administers claim payments and settlements.

• Recognizes, determines and pursues subrogation and salvage opportunities.

• Confirms coverage in accordance with policy wordings and applicable legislation and regulations.

• May conduct site visits to determine the scope of the damage or loss.

• Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies.

• Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standard and provincial regulations.

• Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines.

• Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required.

• Responds to complex issues arising through claims handling and offers suggestions for equitable resolution.

Customer Experience

• Addresses coverage decision responses and payments in a concise and timely fashion.

• Provides updates and information to all stakeholders to promote transparency and efficiency in the claims handling process.

• Anticipates client needs and seeks to find solutions while adhering to company guidelines.

Relationship Management

• Develops and maintains relationships and communication with broker partners to promote trust and confidence in claims processes and procedures.

• Participates in and supports a team environment where collaboration and input is valued and respected by its members.

• Acquires new information from industry sources and proposes ideas for process improvement and efficiencies.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.

• 3 – 5 years’ experience in residential, commercial and liability claims handling.

Knowledge, Skills and Abilities

• Knowledge of AB & BC property insurance legislation and regulations

• Knowledge of property insurance policy wording.

• Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.

• Skill in determining actual cash values, depreciation, repair and replacement costs applicable for property claims.

• Time management skills with the ability to prioritize workload and meet strict deadlines.

• Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions

• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms

• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably

• Leadership - Leads Self and Others

Posting Close Date:

August 5, 2025 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.