Intelligence Solutions Support Specialist

TEEMA Solutions Group; Saskatchewan; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading agricultural solutions provider is seeking an Intelligence Solutions Support Specialist in Saskatchewan. This role involves resolving customer inquiries related to Precision Ag equipment, providing assistance with equipment setup, and performing diagnostics. Candidates should have experience in agriculture and be proficient in data analysis. A valid driver's license and flexibility for travel are required. Competitive salary and benefits offered.

Qualifications

• 2+ years of experience in an agriculture related role.
• Experience analyzing and interpreting data and reports.
• Ability to use desktop and internet applications.

Responsibilities

• Quickly and accurately resolve data and solution questions.
• Assist with equipment setup and optimization.
• Perform diagnostics and repairs of weather instruments.

Skills

Data analysis

Customer service

Equipment set up

Troubleshooting

Job description

We are looking for an Intelligence Solutions Support Specialist. The successful candidate can work from any of Client locations in West SK or East SK/MB, and will be responsible for monitoring incoming customer and dealer personnel calls with the intent of quickly addressing Precision Ag equipment problems.

Responsibilities

• Quickly and accurately resolving common data, digital and embedded solution questions, and errors through calls and ticketing system.
• Assisting the Intelligence Solutions team with equipment set up, optimization, reviewing customer data.
• Support equipment set up and operation relevant to water management.
• Performing diagnostic/repair of weather instruments.
• Assist in training & development of co-workers and customers.

Requirements

• 2+ years’ experience working in an agriculture related role.
• Have experience analyzing and interpreting data and reports.
• The ability to use desktop and internet applications.
• Dealership service or other related work experience considered an asset.
• The ability to work flexible hours, including travel.
• Valid Class 5 Drivers License and the ability to travel.