Intake Specialist

Volunteers of America Los Angeles; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A non-profit organization in Canada is seeking an Intake Specialist to be the first contact for clients seeking services. Responsibilities include conducting assessments and managing client relations while ensuring compliance with ethical standards. Candidates must hold a High School Diploma or GED and have experience as an Intake Worker. The position offers a pay rate of $17.76 - $18.69 per hour, alongside competitive medical and retirement benefits.

Benefits

Competitive medical benefits

Dental benefits

Vision benefits

Retirement benefits

Qualifications

• Must pass a fingerprint clearance and background check.
• Experience as an Intake Worker or in related social services.
• Familiarity with serving the homeless or veterans.

Responsibilities

• Complete intake and assessments on all new participants.
• Monitor status of bed availability.
• Assist clients with obtaining case management and benefits.

Skills

Communication Skills

Data Entry

Motivational Interviewing

Education

High School Diploma or GED

Associates Degree in social services related discipline

Tools

HMIS

Job description

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $17.76 - $18.69 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Intake Specialist is the initial contact with the potential client seeking supportive services. This position is responsible for intake processes including intake assessments, roster reporting, bed management, potential exit reporting while remaining in compliance with ethical standards of care, including HIPAA, supporting clinical efforts through use of motivational interviewing, de-escalation, and crisis intervention techniques.

DUTIES AND RESPONSIBILITIES

• Completes intake and assessments on all new participants.
• Monitors status of bed availability
• Greets clients, guests, and visitors; assigns client to a case manager, and directs clients to appropriate support staff.
• Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork.
• Responsible for keeping records of incoming clients in logs and HMIS system, maintaining client file confidentiality.
• Assists clients with clothing needs; distributes meals and meal tickets to clients.
• Prepares and generates daily reports; analyzes data and prepares special reports as needed.

ESSENTIAL DUTIES

• Intake and Assessment, monitors bed availability, conducts intake, refers clients to appropriate staff
• Data entry and report generation
• Other duties as required and is subject to change at any time.
• Assisting clients dress for job seeking, meal distribution

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• High School Diploma or GED

EXPERIENCE:

• One year experience as an Intake Worker, or related social services work.

PREFERRED QUALIFICATIONS:

• Associates Degree in social services related discipline.
• Experience serving the homeless, or providing service to Veterans.
• Familiarity with HMIS

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.