Intake Review Clerk (2 Opportunities) (Clerk 3)

The Government of Nova Scotia; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government department is seeking an Intake Review Clerk in Halifax to provide administrative support for the Rent Supplement program. Responsibilities include processing forms, responding to inquiries, and maintaining database records. The ideal candidate will have strong customer service skills and be proficient in Microsoft Office. This permanent position offers a salary range of $1,812.15 - $2,027.56 bi-weekly, with benefits including a pension plan and health insurance.

Benefits

Defined Benefit Pension Plan

Health Insurance

Dental Insurance

Employee Assistance Programs

Career development opportunities

Qualifications

• 4 years of related experience in administrative support or equivalent training.
• Proficient in relevant office software applications.
• Excellent communication skills and strong attention to detail.

Responsibilities

• Process various Rent Supplement forms and transactions.
• Respond to inquiries about the rent supplement program.
• Maintain case files and database records.

Skills

Customer service

Microsoft Word

Microsoft Excel

Email management

Interpersonal skills

Organizational skills

Tools

ICM

Yardi

Job description

Job description

Competition # : 47718

Department: Growth and Development

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 21-Jan-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Growth and Development’s Housing Division actively works towards advancing Nova Scotia’s strong and diverse economy, working with our partners, community housing providers, and the development community. DGD contributes to a high quality of life, and affordable, adequate, and suitable housing for all.

The Housing Rent Supplement team responsibilities include managing the rent supplement programs provide subsidies to eligible low-income homeowners and renters to pay a portion of their housing costs and managing the survivors of gender-based violence housing benefit. The survivors of gender-based violence housing benefit provides individuals and families that are leaving or planning to leave their homes due to acts of gender-based violence with a monthly housing benefit to help pay their rent. In some situations, this could mean supporting them where they are. The focus of this benefit is to give survivors and their families the time, space and flexibility they may need to re-establish their lives in safety.

About Our Opportunity

The Intake Review Clerk provides principal Rent Supplement administrative support for the office. In this role, you will provide service, direction, guidance, and information on processes applicable to the Department, to the public and other government agencies.

You will process various Rent Supplement forms and transactions. Several computer applications will be used to create cases, enter confidential information, and generate documents. The office maintains both an electronic filing and case management system for the multitude of Rent Supplement products under the mandate of the Department.

Primary Accountabilities

Within a typical day, you will:

• Accurately respond to (internal and external) requests for information and assistance on Rent Supplement.
• Receive, classify, track, and consolidate documents and information from electronic and physical submissions.
• Enter applications and renewals into a database system (ICM, Yardi).
• Create, track, file and retrieve information from electronic and physical submissions.
• Maintain case files and database records within established procedures, and take appropriate action to secure or resolve discrepancies.
• Respond to telephone and email inquiries about the rent supplement program.
• Process Rent Supplement incoming and outgoing mail for Head Office.
• Prepare letters, memoranda and reports for approval, while following up on pending issues.

Qualifications and Experience

You will have four (4) years of related experience or an equivalent combination of training and experience.

This position will require you to be proficient in email management, customer service, Microsoft Word, Excel and other office software as well as having fast and accurate typing skills and excellent grammar. You will also possess a high degree of personal initiative, demonstrate effective interpersonal and communication skills, and excellent organizational skills. In addition, you must have the ability to determine priorities with minimal supervision and demonstrate the use of sound judgment and tact in dealing with a variety of situations that require confidentiality.

The following will be considered assets:

• Familiarity with using ICM or Yardi;
• Experience working in a government and/or regulatory setting;
• Knowledge of procedures, rules, acts and policies applicable to Housing benefit programs; and
• Experience dealing with the public.

In your cover letter/ resume, please identify specific administrative, information technology, and other skills.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

You will be working within a high-paced, busy office environment with strict deadlines. Most of your time is spent in a comfortable office setting. Your normal work week is 35 hours/week, 7 hours/day. You may be required to work overtime on occasion. Occasionally, you may need to move or lift objects such as boxes, inventory, or files.

Additional Information

Two (2) permanent positions are available.

Security Screening Requirement: This position requires employment screening consistent with the Canada Revenue Agency’s security requirements for roles that access CRA data under a data-sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: CL 18

Salary Range: $1,812.15 - $2,027.56 Bi-Weekly

Note: The salary rates shown reflect the new Civil Service Agreement, effective April 1, 2025. Implementation in our HR system will occur on February 5, 2026. Until then, the current rates will apply. Employees hired during this period will receive retroactive pay adjustments in accordance with the new agreement and applicable policies.

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement:

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [e-mail].

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [e-mail].