Intake & Operations Leader, Housing Services

Dixon Hall; Toronto; On-site; CAD 80,000; Full time

Job summary

A community service organization in Toronto is seeking a Manager, Intake and Operations. This full-time role involves providing leadership and oversight in tenancy administration at a Rent-Geared-to-Income supportive housing site. The ideal candidate will have a degree in social sciences and substantial experience in social services, particularly within a unionized environment. Key responsibilities include managing intake processes, ensuring compliance with agency policies, and fostering collaboration with Property Management for effective tenant services. Competitive salary of $80,000 CAD annually offered.

Qualifications

• Minimum five years of experience in social services, preferably with stable tenancy.
• Minimum three years of management experience in a unionized environment.
• Broad knowledge of social housing and relevant legislation.

Responsibilities

• Provide leadership for intake and operations at RGI housing site.
• Oversee tenancy administration and ensure high-quality tenant experiences.
• Monitor occupancy rates and report to the Senior Manager regularly.

Skills

Leadership and oversight

Tenancy administration

Collaboration

Problem solving

Organisational skills

Client relationship management

Data management

Crisis management

Education

Post-secondary degree in social sciences

Experience in social services

Experience managing in a unionized environment

Tools

EMHWare

Yardi

Job description

A community service organization in Toronto is seeking a Manager, Intake and Operations. This full-time role involves providing leadership and oversight in tenancy administration at a Rent-Geared-to-Income supportive housing site. The ideal candidate will have a degree in social sciences and substantial experience in social services, particularly within a unionized environment. Key responsibilities include managing intake processes, ensuring compliance with agency policies, and fostering collaboration with Property Management for effective tenant services. Competitive salary of $80,000 CAD annually offered.