Insurance Team Lead

Western Coast Insurance Services; Toronto; Remote; CAD 55,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking a Team Lead for Digital Insurance Sales. The role involves coaching and mentoring a team, ensuring compliance in client data management, and enhancing customer experiences. Candidates should have a General Insurance Level 2 License and experience in private auto insurance. This is a remote position, offering a salary range of $55,000 - $80,000 with benefits including vacation, wellness days, and employer-paid group benefits.

Benefits

Competitive compensation

3 weeks' vacation

14 wellness days

100% employer-paid group benefits

Qualifications

• Mandatory General Insurance Level 2 License and private auto insurance experience.
• History of successful implementation of initiatives and best practices.
• Strong time-management and training skills in a deadline-driven environment.

Responsibilities

• Coach and mentor your team with the guidance and support of your leader.
• Review client data entries and ensure compliance.
• Monitor lead management to ensure exceptional customer experience.

Skills

General Insurance Level 2 License

Private auto insurance experience

Strong time-management skills

Professional communication etiquette

Job description

Overview

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Team Lead – Digital Insurance Sales

Your success stems from supporting the Digital Sales Leader in creating an exceptional environment that fosters success for everyone. You have the opportunity to be part of a collaborative and motivated team who all contribute to the achievement of business goals and targets. This is a remote position.

Responsibilities

• Coach and mentor your team with the guidance and support of your leader.
• Review client data entries, invoicing and coverage selection for compliance.
• Ensure your team\'s client activities are dealt with effectively.
• Work with Account Executives to quote and cross sell products to new clients to contribute to the growth of the business.
• Monitor lead management for the entire team to ensure the customer experience is exceptional.
• Role modelling expected behaviors by reaching out to customers when required, placing complex risks and other behaviors that contribute to a strong and successful team.
• Remain up to date on product knowledge and build relationships with insurance providers.
• Continue self-development through industry and community involvement, training and other courses.

The value you bring

• General Insurance Level 2 License and priviate auto insurance experience mandatory
• History of modeling the way when implementing initiatives and best practices
• Strong time-management and training skills in a deadline driven environment
• Involvement in industry related associations and your community
• Professional communication etiquette, both written and verbal
• Dedicated home office w / reliable internet connection

Hours

Full Time, Permanent - Availability to work a total of 37.5 hours / week within Digital Sales team operating hours: Monday - Friday 9:00am - 8:00pm (MST) and rotating Saturdays 9:00am - 4:30pm (MST) and occasionally Statutory Holidays 9:00am - 5:00pm (MST)

Location

Remote in Alberta, Canada

Salary Range

$55,000 - $80,000

Requisition

82090

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, .

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.