Insurance Broker (81924)

Western Financial Group; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance provider is seeking a remote Contact Centre Insurance Representative to meet customers' needs in a high-volume environment. Ideal candidates will have a Level 2 General Insurance License and 2-3 years of customer service experience. The role offers a salary range of $50,000 - $70,000, along with three weeks' vacation and comprehensive health benefits.

Benefits

3 weeks vacation

14 wellness days

Employer-paid benefits

Qualifications

• Passion for exemplary customer service.
• Experience building rapport with customers on phone and email.
• 2-3 years in a sales or customer service role.

Responsibilities

• Manage incoming call queues and maintain low wait times.
• Answer customer inquiries with a focus on one touch resolution.
• Optimize sales opportunities during calls.

Skills

Customer service

Sales strategies

Communication skills

Education

Level 2 General Insurance License

Job description

Overview

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

CONTACT CENTER - INSURANCE BROKER

Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives!

Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact centre. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.

Responsibilities

• Manage incoming call queues and maintain low wait times
• Answer customer inquiries, striving for one touch resolution for the customers
• Optimize sales opportunities in each call, while prioritizing customers’ needs
• Quickly access information from online databases to complete customers transactions
• Make outbound calls for customer policy renewals and account reviews
• Adapt your sales strategy based on the nature of your call, and customers priorities

What you bring / Qualifications

• Level 2 General Insurance License required, or a Level 1 with the ability to acquire Level 2 within 90 days of hire
• 2-3 years in a sales or customer service role with demonstrated passion for exemplary customer service
• Professional experience building rapport with customers on the phone and over email

Location and Schedule

• Location: Remote in Alberta, Canada
• Hours: Full Time – 37.5 hours/week
• Mon–Fri 7am–7pm PST
• Saturday 9am–5pm PST

Salary

Salary Range: $50,000 - $70,000

Requisition

Requisition: 81924

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.