Insurance Advisor

Industrial Alliance Financial Group; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Kitchener is seeking an experienced Service Manager/Service Advisor to support internal operations and expand retail service. Responsibilities include managing repair orders, coordinating with technicians, and developing customer service processes. Ideal candidates have 3+ years in the field, strong communication skills, and proficiency with shop management software. Competitive pay and performance bonuses offered.

Benefits

Competitive wage

Performance bonuses

Health and dental benefits

Ongoing training and support

Friendly team-oriented environment

Qualifications

• 3+ years of experience in a service advisor or service writer role required.
• Strong understanding of mechanical repairs and automotive service operations.
• Valid driver’s license and clean driving record.

Responsibilities

• Manage internal repair orders for vehicle reconditioning and inspections.
• Coordinate efficiently with technicians and maintain documentation.
• Help develop processes for handling internal and customer pay repairs.

Skills

Service advisor experience

Understanding of mechanical repairs

Communication skills

Multitasking skills

Team collaboration

Tools

Shop management software

Repair Order systems

Job description

Overview

We are looking for an experienced and motivated Service Manager/Service Advisor to join our in-house mechanic shop team. Most of the work handled in our shop is internal, supporting our used car dealership through inspections, repairs, and reconditioning of inventory. However, we are also looking to expand our retail service business, and we need a team player who can help grow that side while maintaining strong day-to-day operations.

Key Responsibilities

• Manage internal repair orders for used vehicle reconditioning and safety inspections.
• Coordinate efficiently with technicians to prioritize internal work and keep inventory moving.
• Work closely with the parts advisor to ensure accurate and timely parts sourcing.
• Maintain accurate and detailed documentation for each vehicle serviced.
• Assist with building retail service business by delivering a great customer experience when walk-ins or retail customers arrive.
• Support customer sales growth by providing professional estimates, clear explanations, and timely updates on their vehicle service.
• Help develop and implement processes for handling both internal and customer pay repairs smoothly.
• Communicate clearly with the sales department to prioritize urgent internal jobs.
• Proficiency with shop management software and ability to work with technicians, parts, and sales teams.

Qualifications

• 3+ years of experience in a service advisor or service writer role (required).
• Strong understanding of mechanical repairs, used vehicle inspections, and automotive service operations.
• Experience managing both internal and customer work orders is a strong asset.
• Excellent communication and multitasking skills.
• Proficiency with shop management software (e.g., AutoLeap, Repair Order systems).
• Strong team player with the ability to work closely with technicians, parts, and sales teams.
• Valid driver’s license and clean driving record.

What We Offer

• Competitive wage (based on experience) + performance bonuses
• Opportunity to help grow a retail service department from the ground up
• Friendly, team-oriented environment with experienced staff
• Health and dental benefits (if applicable)
• Ongoing training and support

Job Type: Full-time

Pay: $24.00-$30.00 per hour

Job Details

Location: 55 Beverly Street, Cambridge, ON N1R 3Z4

Paid time off

Dental care