Inside Sales Support

Associated Materials; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading exterior building products company is seeking a Branch Inside Sales Support Representative. In this role, you will provide exceptional customer service by assisting clients in person and over the phone, processing orders, and maintaining documentation. The ideal candidate will possess a high school diploma, compete well in a fast-paced environment, and prioritize customer relations. Gentek offers a competitive hourly wage and benefits package, promoting a strong work-life balance.

Benefits

Competitive hourly wage

Work/life balance

Competitive benefits package

Savings Plan with matching contributions

Employee & Family Assistance Program

Training & Development / Tuition Reimbursement

Paid time off

Fitness Reimbursement

Qualifications

• Completed High School certificate a must. Post-secondary education an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable.
• Must be computer proficient and able to multi-task.

Responsibilities

• Greet customers as they enter the distribution branch or call.
• Enter and process customer orders through Gentek’s order system.
• Provide accurate information about products and delivery status.

Skills

Customer service skills

Emotional intelligence

Computer proficiency

Ability to multi-task

Education

High School certificate

Post-secondary education

Job description

It’s your home. We help make it beautiful.

Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.

What’s In It for You?

• A competitive hourly wage.
• Straight weekdays (8 : 00 a.m. – 4 : 30 p.m. Monday – Friday), so you get the weekends to yourself to unwind and do the things you love! At Gentek, we’re all about work / life balance.
• Competitive benefits package. We’ve got you covered!
• Savings Plan with matching company contributions. Let us help make your future financially secure.
• A free and confidential Employee & Family Assistance Program. Available anytime, anywhere, to help you meet your wellness goals and support you through life’s events.
• An awesome team and a welcoming environment!
• Training & Development / Tuition Reimbursement : It’s not just a job; we want you to have a career with us and we’re here to set you up for success.
• Paid time off : In addition to your vacation, you will have access to paid time for personal matters.
• Fitness Reimbursement : Your health matters and we’re happy to contribute to your fitness goals.

Why We Want You

At Gentek, we know that a person’s home is their sanctuary. We are a B2B wholesaler and through our customer partners, including contractors, builders, and retail stores, our products reach their final destinations.

As a Branch Inside Sales Support representative, you love to “ACT” :

A cknowledge all customers in person and on the phone; greet them with a smile.

C reate great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.

T hank customers after every interaction; we don’t take their partnership with us for granted.

In this client-facing role, you understand the importance of customer service and the foundation of ACT. You will become a product knowledge expert, knowing all about what we sell and how to support our customers. General responsibilities include :

Customer Service

• Greet customers as they enter the distribution branch, or as they call.
• Answer customer inquiries about the materials and services Gentek provides.
• Make it easy for customers to do business with us. You are their business partner.

Order Processing

• Enter and process customer orders through Gentek’s order system.
• Provide accurate and helpful information about products, availability, and delivery status.
• Maintain accurate documentation related to customers and orders.

Please Apply If This Sounds Like You

• Completed High School certificate a must. Post-secondary education an asset.
• Experience in the building industry (e.g., hardware store, pro-desk) is valuable, but we are willing to train the right candidate.
• Able to read and write word and letter / number sequences.
• Must be computer proficient.
• High compliance with standards, requirements, and processes.
• Emotional intelligence that facilitates respectful and courteous interactions with customers and other Gentek employees.
• Must be able to multi-task, prioritize, and perform in a fast-paced environment.

Who Is Gentek?

Gentek is a leading manufacturer and distributor of vinyl / aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast,we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.

As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and / or information they need and get them on their way. If you don’t already have expert knowledge of the building products we carry, you will be willing and able to develop the knowledge you need to provide the exceptional customer service experience that our customers have come to expect from us.

Don’t miss your opportunity! Gentek is growing. Come grow with us. If you think you have what it takes to be a Branch Customer Service Representative, you may just be the candidate we’re looking for. We encourage you to apply today! Accommodations for applicants with disabilities available upon request.