Inside Sales Representative

Fort Garry Industries; City of Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading parts provider is looking for an Inside Sales Representative in Moncton, New Brunswick. The ideal candidate will excel in customer service, have experience with heavy-duty parts, and be able to meet physical requirements. The role involves selling parts, assisting customers, and maintaining high service standards. We offer a competitive salary, benefits, and a supportive work environment. Diversity and inclusiveness are valued in our hiring process.

Benefits

Competitive salary with performance bonuses

Extended health care

Dental/Vision benefits

Sick pay allowance

Employee assistance programs

Casual dress code

Supportive work environment

Continuous learning opportunities

Qualifications

• 1-5 years of experience selling heavy-duty parts preferred.
• MUST be able to meet physical requirements.
• Basic technology knowledge required.

Responsibilities

• Sell aftermarket heavy-duty parts to customers.
• Advise on product applications, returns, and warranty claims.
• Assist customers with inquiries about products.

Skills

Customer service skills

Communication skills

Parts knowledge

Ability to lift heavy parts

Education

High school diploma or equivalency

Parts technician trades program

Tools

Microsoft Office Suite

Job description

Fort Garry Industries is excited to announce our newest location in Moncton, New Brunswick, opening in Fall 2025!

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales, and service provider.

The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Overview

We are seeking customer-focused Inside Sales Representatives for Heavy Duty parts to join the team at our NEW location in Moncton, NB.

What you will do

• As an industry expert, you will sell aftermarket heavy-duty parts to customers and build long-lasting customer relationships
• Optimize each transaction by advising on products, product applications, returns, warranty claims, and special orders to meet all customer needs
• Answer customer questions about products, prices, availability, product catalogues, and features
• Assist with cash and/or national accounts
• Follow company procedures for sales pricing, processing approved credits, invoicing, and freight billing for customers and/or product defects
• Complete online training as needed and champion brand lines or products
• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• May be assigned special projects
• May deliver parts to customers with a company vehicle
• May operate a forklift within the branch
• Other duties as assigned

Qualifications

• High school diploma or other equivalency certificate
• 1-5 years of experience selling heavy-duty parts preferred and/or knowledge of HD trucks or the agricultural industry
• MUST be able to meet the physical requirements: Able to lift parts upwards of 50 -75 lbs., use ladders at varying heights, and frequently walk in a large warehouse
• Excellent customer service skills - Dedicated to exceeding the expectations of internal and external customers
• Strong communication skills – Confident in delivering clear and detailed information to customers and team members
• Basic knowledge of Microsoft Office Suite and technology – Able to learn in-house systems
• Completion of a parts technician trades program is an asset
• Proficiency with multiple languages is an asset

Benefits

• A highly competitive salary with an annual performance bonus
• Extended health care and Health Spending Account
• Dental/Vision Benefits
• Sick Pay Allowance
• Employee Assistance Programs
• DPSP and RRSP
• Casual Dress Code
• Fun and supportive work environment
• Continuous learning

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit, and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities, and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.