Inside Sales/Customer Service

Bullet Trade Services; Guelph; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading industrial contractor in Ontario is seeking an Inside Sales/Customer Service Representative to build strong relationships with customers and provide support. Candidates should have 1-3 years of experience in a similar role and excellent communication skills. This position offers a competitive salary and comprehensive benefits package within a dynamic team environment.

Benefits

Competitive salary based on experience

Comprehensive benefits package

Regular company events

Team-building activities

Qualifications

• 1–3 years of experience in customer service, inside sales, or a similar client-facing role.
• Experience in industrial, construction, manufacturing, or multi-trade environments is an asset.
• Strong communication skills to build rapport quickly.

Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Respond to inbound calls, emails, and messages with professionalism.
• Serve as a primary point of contact for customer inquiries and support.

Skills

Customer service experience

Communication skills

Organizational skills

Detail-oriented

Positive attitude

Learning new software

MS Office Suite

Job description

Bullet Trade Services is recognized as one of Ontario's leading non-union industrial contractors, trusted for conquering complex projects with innovative solutions. As our demand grows, we're looking to add an Inside Sales/Customer Service Representative to our team. If you thrive in a fast-paced environment, value hard work, and are eager to build a rewarding career with a high-performing team, we want to hear from you!

The Role:

• Build and maintain strong relationships with new and existing customers
• Respond to inbound calls, emails, and messages with professionalism and urgency
• Serve as a primary point of contact for customer inquiries, service requests, and general support
• Assist with job setup and customer onboarding
• Coordinate with the operations and project teams to ensure accurate scheduling and service delivery
• Track and update customer information through CRM systems
• Identify customer needs and recommend solutions, services, or additional support options
• Support outbound follow-up initiatives to strengthen customer relationships and uncover new opportunities
• Gather customer insights and report trends to the leadership team

Qualifications:

• 1–3 years of experience in customer service, inside sales, or a similar client-facing role
• Experience in industrial, construction, manufacturing, or multi-trade environments is an asset
• Strong communication skills with the ability to build rapport quickly
• Highly organized with strong attention to detail and follow-through
• Positive attitude with a customer-first mindset
• Comfortable learning new software and mobile applications
• Competent with MS Office Suite (Outlook, Excel, Word)

We Offer:

• Competitive salary based on experience
• Comprehensive benefits package (drug, dental, vision, RRSP matching)
• Regular company events and team-building activities
• An opportunity to join a growing and dynamic company

What’s the Bullet Difference?

• We Care
• We Provide Unwavering Reliability
• We Play for One Team
• We Love Winning
• We Drive Accountability with Respect

Are you ready to start your journey with us? Apply now!

Bullet Trade Services is an equal opportunity employer committed to an inclusive hiring process. Reasonable accommodation is available on request. Please contact Human Resources as soon as possible to make any necessary arrangements.