Inside Sales Coordinator

Penta Equipment; Thamesville; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading agricultural manufacturer in Thamesville, Ontario is seeking an Inside Sales Coordinator to support the Sales and Aftermarket team. The ideal candidate should bring at least 2 years of customer service or sales experience within a manufacturing environment. Responsibilities include supporting Account Managers, managing customer queries, and coordinating parts logistics. This role offers a competitive compensation and a collaborative work culture, focusing on professional development and teamwork.

Benefits

Competitive compensation

Retirement Savings Plan

Professional development opportunities

Qualifications

• 2+ years of experience in customer service/sales in a manufacturing/production environment.
• Strong customer-first attitude and ability to work independently.
• Experience with CRM systems is an asset.

Responsibilities

• Primary contact for Customer Service Line, managing tickets.
• Provide technical support to Account Managers.
• Coordinate logistics on monthly parts truck scheduling.

Skills

Customer service experience

Strong communication skills

CRM systems experience

Job description

About Us

Penta Equipment is an agricultural manufacturer specializing in the production of TMR mixers, spreaders and dump boxes. With over 25 years in business, we’ve proven to be a leader in the development and production of innovative and robust agricultural farm equipment.

We have two production facilities in Ontario located in Glencoe and Thamesville. Our products are manufactured in our Glencoe facility and then transported to Thamesville for final assembly and shipping.

About The Role

The Inside Sales Coordinator plays a critical role within our Sales and Aftermarket team in Thamesville, ON.

You will be responsible for delivering technical information, supporting field Account Managers, managing quote-to-order activities, and ensuring seamless communication across departments. Success in this role requires exceptional self-motivation, attention to detail, and a results-oriented mindset.

Core Responsibilities

• Serve are primary contact for Customer Service Line and actively monitor and manage tickets
• Provide sales and technical support to Account Managers
• Ensuring accurate product set up in the Parts Warehouse, including pricing and lead times
• Monitor outstanding orders, update delivery dates, and support dealers with open order management
• Coordinate with Logistics on monthly parts truck scheduling and ongoing shipments
• Report monthly wins and opportunities to improve aftermarket sales
• Support strategic initiatives aimed at increasing dealer satisfaction and parts growth

Our Ideal Candidate

• 2+ years of customer service/sales experience (In a Manufacturing/Production Environment) is preferred
• Strong communication skills with a customer-first attitude
• Ability to work independently, prioritize, problem-solve, and stay organized in a fast-paced environment
• Experience with CRM systems is an asset
• Sales-minded, motivated, and able to balance technical detail with commercial goals

The Benefits

• Opportunity to work with a leading brand in the agricultural equipment industry
• Collaborative environment with strong support from Sales, Parts, Engineering, and Logistics Teams
• Professional development through supplier/vendor training and ongoing product learning
• Regular, full-time status with competitive compensation and benefits package
• Retirement Savings Plan with monthly Employer contributions