Inside Account Manager

W. W. Grainger; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading industrial distributor is seeking an Inside Sales team member to manage small to medium business customers across Canada. The ideal candidate will develop sales plans, manage accounts, and utilize CRM for enhancing customer relationships. A strong customer service background and sales experience are preferred. Join a diverse workplace with competitive benefits and opportunities for growth.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off (PTO) and up to 12 company holidays

Life insurance coverage

Employee Family Assistance Program

Registered Retirement Savings Plan

Educational & Professional Membership Fee Assistance

Employee discounts and perks

Qualifications

• 1-3 years of customer service experience required.
• Sales experience is an asset.
• Ability to listen, gain trust, and bring sales to closure.

Responsibilities

• Manage an account portfolio of 200-300 small-medium size customers.
• Develop and implement account penetration strategies.
• Utilize Sales Management System to understand customer needs.

Skills

Customer service experience

Sales experience

Business acumen

Salesforce experience

Knowledge of MRO products

Education

Post-secondary education

Job description

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function:

Be part of our world class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience & our local branches across Canada.

Main focus on small-medium businesses, selling value to key existing accounts and strategically growing share of wallet. We offer a robust training when joining and ongoing support to make you successful.

Ability to partner/work cross-functionally with our Commercial Sales & National Accounts teams.

Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers

Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.

Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales

Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business

Establish customer and market priorities to execute a strategic course of action to accomplish sales goals

Call planning, executing a sales process and strategically using a CRM

Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty

Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market

Adherence to company sales and pricing guidelines

Preferred Education & Experience:

1-3 years customer service experience required, sales experience an asset

A post-secondary education is preferred

Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers

Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization

Business acumen around sales forecasting, opportunity management and customer planning

Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience

Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions

Ability to maintain a plan of action until desired results is achieved

Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue

Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset

Rewards and Benefits:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.