Infrastructure Support Engineer — Flexible Work & Growth

The Missing Link; North Sydney; On-site; CAD 60,000 - 90,000; Full time

Job summary

An award-winning IT company in Canada is seeking a motivated Infrastructure Support Engineer with at least 2 years of experience providing Level 2 support. The role involves delivering exceptional service and working collaboratively with teams. Ideal candidates are passionate about technology and possess strong analytical skills. A culture that values learning, flexible working arrangements, and a competitive bonus structure are some of the highlights of this position.

Benefits

Flexible working arrangements

Competitive bonus structure

Certification support

Culture that values learning and development

Qualifications

• At least 2 years’ experience providing Level 2 support.
• Passionate about technology and client-focused.
• Ability to analyze complex challenges for IT solutions.

Responsibilities

• Deliver an exceptional service experience to clients.
• Troubleshoot complex technical issues individually and as a team.
• Work collaboratively with colleagues on projects.

Skills

Knowledge of Microsoft 365 and Azure cloud platform

Experience with Teams and SharePoint

Knowledge of Active Directory

Time management and organisation skills

Autonomous and team work abilities

Professional communication skills

Customer service skills

Analytical skills

Hands-on experience with Windows Server

Troubleshooting complex issues

Knowledge of Windows 10 and Office Suite

Basic network troubleshooting

Education

Relevant bachelor's degree level qualification

Tools

Hypervisor (VMware, vSphere, Microsoft Hyper-V)

Veeam Backup and Replication

Email Security (Mimecast etc.)

Sophos Endpoint Protection or XG Firewall

Microsoft SCCM or Azure Intune

Job description

An award-winning IT company in Canada is seeking a motivated Infrastructure Support Engineer with at least 2 years of experience providing Level 2 support. The role involves delivering exceptional service and working collaboratively with teams. Ideal candidates are passionate about technology and possess strong analytical skills. A culture that values learning, flexible working arrangements, and a competitive bonus structure are some of the highlights of this position.