Industry Field Application Specialist - Ontario

bioMérieux; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is looking for a Field Application Specialist based in Montreal to provide comprehensive technical training and support for clinical and industry product lines. The ideal candidate will possess a relevant degree and experience in microbiology, alongside strong leadership skills and a bilingual proficiency in French and English. This role emphasizes customer satisfaction and account management, requiring travel within budget constraints.

Qualifications

• Three to five years clinical or industrial microbiology laboratory experience.
• Ability to meet deadlines and handle competing priorities.
• Valid driver's license required.

Responsibilities

• Provide training, consultation, and support on bioMérieux products.
• Ensure customer satisfaction and system optimization.
• Collaborate with Account Managers for account strategies.

Skills

Leadership and mentoring skills

Autonomous work capabilities

Proficient in Windows OS

Problem resolution skills

Customer-oriented focus

Bilingual in French and English

Education

MLT and Bachelor’s or Master’s degree in microbiology/molecular

Tools

MS Office programs

Laboratory Information Systems

CRM systems

Job description

This position is a field-based role covering the Ontario province

Primary Purpose and Overall Objective of the Job:

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s Clinical and Industry product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. The Field Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Main Accountabilities:

• Coordinate and provide technical training, consultation, demonstration, implementation and ongoing support of bioMérieux Canada’s Industry and Clinical product lines.
• Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Customer Support Teams.
• Provide consistent follow up to ensure customer system optimization and satisfaction, meeting minimum key performance indicators.
• Responsible for efficient territory management and travelling within operating expense budget.
• Collaborate with Account Managers to support bioMérieux revenue initiatives and develop account strategies for excellent customer service and support to retain and increase business.

Studies and Experience:

• MLT and Bachelor’s or Masters (preferred) degree or equivalent in microbiology/molecular. IT & software experience is an asset.
• Three to five years clinical or industrial microbiology laboratory experience, senior or reporting capacity. bioMérieux product experience is an asset.

Skills and Qualifications:

• Demonstrate leadership and mentoring skills, able to work autonomously, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
• Proficient in Windows OS, MS Office programs. CRM proficiency (reporting and dashboard) would be considered an asset.
• Exhibit sound decision-making ability, including problem resolution and troubleshooting. Customer and solution oriented.
• Laboratory Information System, or connectivity/networking experience a plus.
• A valid drivers license is required.
• Up-to-date vaccination where required by customers.
• Bilingual (fluent in both French and English)