Incident & Problem Process Leader | ITSM & Improvement

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major Canadian bank is seeking a candidate to oversee Incident and Problem Management processes. Responsibilities include ensuring compliance and engaging with various teams to identify improvements. Candidates should have fluency in English and Spanish, experience in technical domains, and familiarity with data analysis tools like SQL and Python. The role is located in Toronto and emphasizes a culture of diversity and inclusion.

Benefits

Diversity and Inclusion programs

Tuition assistance

Flexible vacation

Community engagement opportunities

Qualifications

• Experience in a technical domain such as software development or system administration is required.
• Understanding ITSM disciplines is considered an asset.
• Familiarity with process analysis techniques is needed.

Responsibilities

• Oversee Incident and Problem Management processes.
• Create and maintain documentation for processes.
• Collaborate with various teams to ensure requirements are met.

Skills

Fluency in English and Spanish

Data analysis techniques

Process engineering

Agile methodologies

ITIL knowledge

Tools

SQL

Python

Jupyter

Job description

A major Canadian bank is seeking a candidate to oversee Incident and Problem Management processes. Responsibilities include ensuring compliance and engaging with various teams to identify improvements. Candidates should have fluency in English and Spanish, experience in technical domains, and familiarity with data analysis tools like SQL and Python. The role is located in Toronto and emphasizes a culture of diversity and inclusion.