Inbound Support Specialist - Tech Help & Upsell

MCI; Edwardsville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing company in Nova Scotia is seeking Customer Service Representatives for handling inbound inquiries and providing assistance with products. The role entails troubleshooting, problem-solving, and ensuring customer satisfaction. Candidates should possess a high school diploma, strong communication skills, and the ability to multi-task. A competitive starting compensation package is offered along with benefits such as paid time off, health insurance, and career growth opportunities in a supportive team environment.

Benefits

Paid Time Off

Health benefits

Life insurance options

Career growth opportunities

Paid training

Fun work environment

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Highly reliable with consistent attendance and punctuality.

Responsibilities

• Listen to and resolve customer issues via inbound calls.
• Use systems and technology to complete account-management tasks.
• Ensure first-call resolution through problem-solving.
• Recognize and apply sales skills to upgrade customers.

Skills

Excellent organizational skills

Strong communication skills

Customer-service oriented

Ability to evaluate and troubleshoot issues

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading Business Process Outsourcing company in Nova Scotia is seeking Customer Service Representatives for handling inbound inquiries and providing assistance with products. The role entails troubleshooting, problem-solving, and ensuring customer satisfaction. Candidates should possess a high school diploma, strong communication skills, and the ability to multi-task. A competitive starting compensation package is offered along with benefits such as paid time off, health insurance, and career growth opportunities in a supportive team environment.