Inbound Sales & Support Rep - Flexible Shifts

The Sydney Call Centre; Sydney; Hybrid; CAD 30,000 - 45,000; Full time

Job summary

Join The Sydney Call Centre team as a Call Centre Representative, where you'll enhance customer satisfaction by managing inbound and outbound calls. With both full-time and part-time options, we provide comprehensive training and competitive compensation to help you grow in this rewarding role. Ideal candidates should exhibit strong communication skills, reliability, and a customer service orientation while being part of a supportive and fun work environment.

Benefits

Paid Time Off

Competitive benefits including medical, dental, and vision coverage

Incentives and bonuses for performance

Casual dress code

Career growth opportunities

Qualifications

• Must be 18 years or older and possess a high school diploma or equivalent.
• Capable of typing 20+ words per minute and familiar with basic knowledge of Microsoft Office.
• Excellent organizational and communication skills required.

Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Research and document customer claims accurately.
• Provide exceptional customer service and ensure first call resolution.

Skills

Communication

Problem Solving

Conflict Resolution

Customer Service Orientation

Team Orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join The Sydney Call Centre team as a Call Centre Representative, where you'll enhance customer satisfaction by managing inbound and outbound calls. With both full-time and part-time options, we provide comprehensive training and competitive compensation to help you grow in this rewarding role. Ideal candidates should exhibit strong communication skills, reliability, and a customer service orientation while being part of a supportive and fun work environment.