Implementation Specialist

Affirm; Remote; CAD 55,000 - 75,000; Full time

Job summary

A financial technology company is seeking an Implementation Specialist to support implementation efforts with retail partners. You will resolve technical issues and engage cross-functionally with engineering and operations teams. The role requires strong technical and communication skills, along with 1-3 years of experience in the tech or eCommerce sectors. Compensation is competitive, with a base pay range of $55,000 - $75,000 annually, and a range of benefits including health coverage and flexible spending accounts.

Benefits

100% subsidized medical coverage

Flexible Spending Wallets

Competitive vacation and holiday schedule

Employee stock purchase plan

Qualifications

• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS).
• Past success in roles requiring written communication with stakeholders.
• Proven ability to manage multiple assignments simultaneously.

Responsibilities

• Provide exemplary support to merchant partners.
• Resolve technical integration issues for partners.
• Engage with internal stakeholders to define workflows.

Skills

Technical skills

Communication skills

Project management

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

HTML

Javascript

API’s

Job description

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As an Implementation Specialist, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

What You’ll Do

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ e-commerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

What We Look For

• Bachelor’s degree or equivalent experience
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
• Nice to have: Previous experience in the payments or e-commerce space & knowledge of HTML, Javascript and/or API’s

Compensation

• Base Pay Grade - D
• Equity Grade - 1
• CAN base pay range per year: $55,000 - $75,000

Benefits

• Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We believe it’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.